Unit Clerk: Patient Care Coordination & Admin Support

Hendricks Regional Health; Danville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Hendricks Regional Health seeks a dedicated patient care support professional to assist nursing teams, manage communications, and perform clerical functions that enable timely planning and documentation of patient care.

You will initiate patient records, requisitions, referrals, and other forms, while maintaining HIPAA compliance and a professional, quiet environment for patients and families, and supporting teamwork and service excellence. Multitasking is essential to meet patient needs.

Qualifications

• High School graduate or equivalent required

Responsibilities

• Promote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)
• Timely response to patient needs
• Practice professional use of personal electronic devices in patient care areas
• Maintain professional environment and keep noise to a minimum at all times
• Exemplify excellent guests relations to patients, visitors, and physicians and co-workers
• Notifies RN immediately of NOW and STAT orders and scheduled admission/transfers
• Engage in patient care activities when needed
• Obtain and update correct demographic, medical order, and consult information
• Utilize the event management system for each unusual occurrence
• Adjust care routines to meet the individual patient needs
• Adhere to HIPAA and follow social media policy
• Share knowledge and skills with colleagues and others including orientation and cross-training
• Demonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptor
• Identify professional needs and collaborates with management for learning opportunities for self and for the unit
• Participate in development and implementation of departmental goals
• Attend product and practice change in-services
• Engage patients and their family
• Provide a professional and quiet patient environment
• Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)
• Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships
• Be flexible with assignments, staffing needs and assigned shifts

Education

High School graduate or equivalent

Job description

Hendricks Regional Health seeks a dedicated patient care support professional to assist nursing teams, manage communications, and perform clerical functions that enable timely planning and documentation of patient care.

You will initiate patient records, requisitions, referrals, and other forms, while maintaining HIPAA compliance and a professional, quiet environment for patients and families, and supporting teamwork and service excellence. Multitasking is essential to meet patient needs.