Unit Clerk-NICU (NIGHTS)

Nemours in; Wilmington (DE); On-site; USD 25,000 - 39,000; Full time

Job summary

Nemours is seeking a Unit Clerk for the NICU on the night shift to support patient care and communications. The role involves front desk coverage, greeting patients, routing reports, and assisting the care team with information flow across departments.

The successful candidate will have a high school diploma, BLS certification, and at least one year of healthcare clerical experience. Prior knowledge of medical terminology is preferred to support daily operations.

Qualifications

• High school diploma or equivalent required.
• BLS certification required.
• Minimum of one year of experience in a healthcare clerical/front desk role preferred.
• Knowledge of medical terminology helpful.
• Previous clerical experience in a health care setting preferred.

Responsibilities

• Answer phones, greet patients, and route messages and reports.
• Deliver reports and supplies to patient care areas as needed.
• Relay information accurately among physicians, nurses, and other staff.
• Enter orders and process documentation in the information system.
• Maintain unit boards and organize work area for efficient patient care.
• Assist with activities of daily living as directed and ensure supplies are stocked.

Skills

Medical terminology

Clerical experience

Education

High School Diploma

BLS certification

Job description

Unit Clerk-NICU (NIGHTS) (Finance)

Nemours is seeking a unit clerk to join our NICU! Position is full-time, nights, with weekend and holiday requirements. An individual who will function as a member of the nursing staff responsible for assisting with general activities of the patient care unit and for assuring smooth communication of patient care related information both intra departmentally and interdepartmentally.

Position Responsibilities

• Courteously and professionally covers patient care center front desk as needed or assigned. This includes promptly answering telephones, greeting patients, sending reports, distributing, sorting, or processing mail, etc. This may also include instructing patients on how to get to other hospital locations or other
• information.
• Delivers reports, supplies, etc. to patient areas or hospital locations as needed.
• Accurately relays information from physicians, nurses, laboratory personnel and others.
• Uses Information Systems as required for patient care.
• Accurately enters written orders into the computer. Follows through on all orders as appropriate such as calling departments for consults.
• Maintains accurate information on the unit board.
• Processes all computer documents appropriately differentiating between temporary and permanent documents and obtaining signatures as needed.
• Ensures that the work area is organized.
• Maintains open communication with the patient care team to relay pertinent information regarding patient and unit needs.
• Assists with activities of daily life (bath, feed, play, etc.) and other patient care as directed.
• Ensures an adequate stock of all necessary equipment and supplies in designated areas at established par levels.
• Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
• Participates in unit, departmental and hospital educational programs.
• Attends unit/departmental meetings regularly.
• Demonstrates proficiency in the care of patients of all ages; neonates, infants, toddlers, school aged, adolescents and adults.

Position Requirements

• High School Diploma
• An American Heart Association BLS cert
• Minimum of one year experience required
• Medical terminology training preferred
• Previous clerical experience in a health care setting preferred

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About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.