Unit Clerk - Integrated Medicine Full Time Days

MU Health Care; Columbia Township (MO); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off and holidays

Retirement options with matching up to

Tuition assistance for employees

Job summary

MU Health Care's Integrated Medicine unit in Columbia, MO is seeking an on-site greeter to welcome patients, visitors, and staff on a 12-hour shift pattern. This 24-bed unit emphasizes safety and patient-centered care, with care team colleagues including nurse techs, milieu specialists, therapy professionals, and physicians.

The role supports unit operations, patient comfort, and coordination of daily activities, with a focus on creating a welcoming environment and maintaining records and unit

Qualifications

• High school diploma or equivalent required.
• Additional licenses/certifications as determined by the hiring department may be preferred.

Responsibilities

• Greets and directs patients, visitors, and employees with courtesy and respect.
• Provide administrative and clerical support for the assigned unit including transcribing and processing physician orders.
• Maintain unit station and common areas in a neat and orderly manner.
• Answer phones, direct calls and take messages for physicians, nurses, and staff.
• Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records.

Education

High school diploma or equivalent

Job description

SHIFT

Full Time Days (7a-7:30p typically), 3 12s/Week, with every other weekend and rotating holidays

WORK ARRANGEMENT

On-site

DEPARTMENT

Integrated Medicine

FACILITY

University Hospital - 1 Hospital Dr, Columbia, MO

COMPENSATION

• $15.00 - $23.64 per hour, based on experience
• Additional $1.00 per hour for weekend shift

ABOUT THE JOB

This role will primarily be used as a greeter on the unit. If you're passionate about providing support and comfort to patients, this role is tailor-made for you. Integrated Medicine is a 24-bed unit that provides a safe environment for medical and surgical patients who also have behavioral needs. This unit takes an innovative approach to serve patients' complex medical and behavioral needs in one thoughtfully designed location. Extensive safety features such as video monitoring technology and anti-elopement measures are integrated to ensure a safe and therapeutic environment for our staff, patients, and visitors. We aim to remember that we are working in the patient's home away from home rather than having the mindset that these patients are visiting our workspace. RN Staff will be working with Care Team Associates (nurse techs), Milieu Specialists, Therapy Professionals, and dedicated physician staff to provide comprehensive patient care with 4/5:1 RN ratios. Service line supervisors provide 24/7 support to nursing staff. The secure unit has all private rooms, with an open floor plan allowing for patients to socialize and work on community skills with the assistance of our Milieu Specialist. A dedicated Behavioral Health Social Worker assists with meeting the patient's discharge planning needs so that they are able to discharge to the most appropriate and least restrictive environment. Daily interdisciplinary huddles occur to ensure patient care is cohesive and complete.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Coordinates and facilitates unit activities including Promptly answering call lights using positive guest relations skills and page-appropriate staff. Monitor visitors on the unit and alert staff to possible problems and security issues. Assist in the coordination of emergencies and codes. Demonstrate ability to organize workload and manage multiple tasks while maintaining an orderly desk routine. Maintain unit station and common areas in a neat and orderly manner. Educate and train new unit clerks, students, and other staff, related to unit clerk activities and responsibilities. Contribute to and support a positive learning environment. Function as the computer and office equipment resource or super user for the unit. Maintain appropriate medical records and other forms needed during computer downtime. As needed, deliver lab specimens, and deliver/pick up supplies from other departments. Maintain scheduling flexibility to meet unit needs.
• Greets and directs patients, visitors, and employees with courtesy and respect, and addresses them professionally. Utilizes the principles of Patient Family Centered Care.
• Maintain a neat, clean patient environment. Maintain unit supplies, restocking as needed.
• Meets the standards for regulatory requirements for state and federal agencies.
• Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient.
• Provides administrative and clerical support for the assigned unit including transcribing and processing physician orders, including computer entry. Answer phones, direct calls and take messages for physicians, nurses, and staff. Function as the resource person and unit communicator such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation. Maintain accurate and timely entry of information into the computerized bed-management system. Perform charge entry duties. Run and reconcile reports for management and supervisors. Collect patient and unit data as assigned.
• Cost-effectively utilizes human and material resources.
• May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

PREFERRED QUALIFICATIONS

• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.