Unit Clerk - Neuro ICU

MU Health Care; Columbia Township (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

MU Health Care is seeking a dedicated Unit Clerk to join the Neuroscience ICU team at University Hospital in Columbia, MO. The role emphasizes proactive guest relations, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

You will support staff and patients, coordinate unit activities, transcribe physician orders, answer phones, and help maintain a neat, compliant unit.

Qualifications

• High school diploma or equivalent required.
• Excellent guest relations, communication, and multitasking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proactive problem-solver with attention to detail.
• Experience with medical records and physician order processing is a plus.

Responsibilities

• Coordinate and facilitate unit activities.
• Answer call lights and assist visitors with courtesy.
• Monitor visitors and alert staff to potential problems.
• Assist in emergencies and codes.
• Organize workload and maintain an orderly desk.
• Maintain unit station and supplies.
• Educate and train new unit clerks and staff.
• Process physician orders and enter data into computer systems.
• Answer phones and direct calls.
• Maintain patient records and unit documentation.
• Coordinate admissions/discharges and bed management reports.
• Cost-effectively utilize resources.

Skills

Guest relations

Multitasking

Proactive problem-solving

Organization

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Bed management system

Computer systems

Medical records software

Job description

Shift:Three 12-hour shifts - Days - Weekend & Holiday Rotation
Work Arrangement:On-Site
Department: Neuroscience ICU
Facility: University Hospital - 1 Hospital Drive, Columbia, MO
Compensation:

* Base Pay Range: $15.00 - $21.18 per hour, based on experience

* Shift Differentials:

o Additional $0.50 per hour for weekday evening shift

o Additional $0.70 per hour for weekday night shift

o Additional $1.00 per hour for weekend day shift

o Additional $1.50 per hour for weekend evening shift

o Additional $1.70 per hour for weekend night shift

ABOUT THE NEUROSCIENCE ICU

The Neuroscience Intensive Care Unit (NSICU) is a 30-bed, high-acuity unit specializing in the care of patients with complex neurological and neurosurgical conditions. We serve a broad patient population from across the region, providing expert care for individuals experiencing hemorrhagic and ischemic strokes, traumatic brain injuries, seizure disorders, and those recovering from neurosurgical procedures.

Our nurses are highly trained in managing advanced neurological monitoring and life-support equipment, and they deliver compassionate, evidence-based care in a fast-paced, collaborative environment. MU Health Care is proud to be the first and only institution in mid-Missouri to earn the Comprehensive Stroke Center certification from DNV GL Healthcare. As a certified Level I Comprehensive Stroke Center, we represent the highest level of expertise in stroke treatment.

The Neuro ICU is also actively involved in clinical research and maintains strong partnerships with the Nurse Residency Program and the School of Medicine, offering exceptional opportunities for professional development and academic engagement.

If you’re passionate about neuroscience and critical care, and want to be part of a team that leads in innovation, research, and excellence in patient care, we invite you to join us!

ABOUT THE JOB

MU Health Care is looking for a dynamic and organized individual to join our team as a Unit Clerk. The ideal candidate will be a proactive problem-solver with exceptional guest relations skills and the ability to manage multiple tasks efficiently. We seek someone who is detail-oriented, flexible, and thrives in a fast-paced environment. Your role will be crucial in maintaining a positive and orderly unit atmosphere, supporting both staff and patients with courtesy and respect. If you are a team player who is passionate about contributing to a patient-centered care environment, become a vital part of our healthcare community.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including ten holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

* Coordinates and facilitates unit activities including

o Promptly answering call lights using positive guest relations skills and page-appropriate staff.

o Monitor visitors on the unit and alert staff to possible problems and security issues.

o Assist in the coordination of emergencies and codes.

o Demonstrate ability to organize workload and manage multiple tasks while maintaining an orderly desk routine.

o Maintain unit station and common areas in a neat and orderly manner.

o Educate and train new unit clerks, students, and other staff, related to unit clerk activities and responsibilities.

o Contribute to and support a positive learning environment.

o Function as the computer and office equipment resource or super user for the unit.

o Maintain appropriate medical records and other forms needed during computer downtime.

o As needed, deliver lab specimens, and deliver/pick up supplies from other departments. Maintain scheduling flexibility to meet unit needs.

* Greets and directs patients, visitors, and employees with courtesy and respect, and addresses them professionally. Utilizes the principles of Patient Family Centered Care.

* Maintain a neat, clean patient environment. Maintain unit supplies, restocking as needed.

* Meets the standards for regulatory requirements for state and federal agencies.

* Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient.

* Provides administrative and clerical support for the assigned unit including transcribing and processing physician orders, including computer entry.

o Answer phones, direct calls and take messages for physicians, nurses, and staff.

o Function as the resource person and unit communicator such as knowing the location of staff, equipment, and supplies.

o Maintain inventory and par levels of unit forms and general office supplies.

o Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation.

o Maintain accurate and timely entry of information into the computerized bed-management system.

o Perform charge entry duties.

o Run and reconcile reports for management and supervisors.

o Collect patient and unit data as assigned.

* Cost-effectively utilizes human and material resources.

* May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

* High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

PREFERRED QUALIFICATIONS

* Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.