Health Clerk - PRN Staffing Support Services

MU Health Care; Columbia Township (MO); On-site; USD 21,000 - 23,000; Part time

Job summary

MU Health Care is seeking a vigilant Health Clerk to support Staffing Support Services on-site at University Hospital in Columbia, MO. The role focuses on monitoring video feeds, identifying safety concerns, and escalating issues to clinical staff while maintaining patient-centered service.

Ideal candidates will have a high school diploma, strong computer skills, and the ability to work in a fast-paced environment; training and education will be provided to onboarding health clerks and students.

Qualifications

• High school diploma or an equivalent combination of education and experience.

Responsibilities

• Provide administrative and clerical support for units. Serve as the computer and office equipment resource or super user for areas. Additional clerical and administrative duties include but are not limited to answering phones, taking and relaying messages, ensuring follow-up as needed, monitoring and promptly answering call lights using positive guest relations skills, which includes coordinating appropriate staff assistance as required, coordinating, maintaining, and restocking unit supplies, which includes coordinating and completing retrieval and delivery, and serving as the unit resource person and communicator by maintaining line of sight on staff locations, equipment, and supplies.
• Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation. Maintain accurate and timely entry of information into the computerized bed-management system. Collect patient and unit data as assigned. Maintain appropriate medical records and other forms needed during computer downtime.
• Organize workload and manage multiple tasks while maintaining a neat and clean patient environment in the unit station and common areas.
• Utilize principles of Patient Family Centered Care to provide exemplary customer service. Establish and ensure good rapport with patients, guests, and staff.
• Monitor visitors on the unit and alert staff to possible problems and security issues.
• Assist with patient support and safety monitoring tasks that do not require hands-on clinical patient care, including observing assigned patients for safety, including suicidal precautions as outlined by the RN, reporting safety concerns to clinical staff, and redirecting patients until assistance arrives, meal-tray set up, monitoring safety, and for oral intake difficulties.
• Educate and train new health clerks, students, and other staff, related to health clerk activities and responsibilities. Contribute to and support a positive learning environment.
• Perform other duties as delegated by nursing staff and unit management as needed in routine and emergent situations.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Skills

Computer skills

Education

High school diploma

Job description

Shift: PRN - As needed. Varied hours, varied days. At least 24 hours in a 6-week schedule period.

Work Arrangement: On-Site

Department: Staffing Support Services

Facility: University Hospital - One Hospital Drive, Columbia, MO

Compensation:

• Base Pay: $15.00 per hour, flat rate
• Shift Differentials: Additional $2.00 per hour for nights, evenings, and weekends

ABOUT THE JOB

MU Health Care is looking for a highly attentive, dependable professional to join our Staffing Support Services team and play a vital role in supporting patient safety as a Health Clerk. The ideal candidate is observant, detail-oriented, and able to maintain focus while monitoring multiple video feeds and identifying potential safety concerns in real time. We value individuals who communicate promptly and clearly, work well under pressure, and take initiative when situations require immediate escalation to clinical staff. Success in this role requires strong computer skills, sound judgment, and the ability to remain calm and engaged throughout a fast-paced environment. This position is perfect for someone who takes pride in noticing the small details others may miss and understands how those details can make a meaningful difference in patient care and safety. If you are a vigilant team player who enjoys being a critical link in maintaining a safe, patient-centered environment, we encourage you to apply.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

DETAILED JOB DESCRIPTION

• Provide administrative and clerical support for units. Serve as the computer and office equipment resource or super user for areas. Additional clerical and administrative duties include but are not limited to answering phones, taking and relaying messages, ensuring follow-up as needed, monitoring and promptly answering call lights using positive guest relations skills, which includes coordinating appropriate staff assistance as required, coordinating, maintaining, and restocking unit supplies, which includes coordinating and completing retrieval and delivery, and serving as the unit resource person and communicator by maintaining line of sight on staff locations, equipment, and supplies.
• Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation. Maintain accurate and timely entry of information into the computerized bed-management system. Collect patient and unit data as assigned. Maintain appropriate medical records and other forms needed during computer downtime.
• Organize workload and manage multiple tasks while maintaining a neat and clean patient environment in the unit station and common areas.
• Utilize principles of Patient Family Centered Care to provide exemplary customer service. Establish and ensure good rapport with patients, guests, and staff.
• Monitor visitors on the unit and alert staff to possible problems and security issues.
• Assist with patient support and safety monitoring tasks that do not require hands-on clinical patient care, including observing assigned patients for safety, including suicidal precautions as outlined by the RN, reporting safety concerns to clinical staff, and redirecting patients until assistance arrives, meal-tray set up, monitoring safety, and for oral intake difficulties.
• Educate and train new health clerks, students, and other staff, related to health clerk activities and responsibilities. Contribute to and support a positive learning environment.
• Perform other duties as delegated by nursing staff and unit management as needed in routine and emergent situations.
• May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

PREFERRED QUALIFICATIONS

• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs.

This role may also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.