Unit Clerk- Neonatal ICU Full Time Days

University of Missouri Health Care; Columbia Township (MO); On-site; USD 17,000 - 27,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Generous paid leave and holidays

Tuition assistance

Discounts on cell plans, rental cars,

Job summary

University of Missouri Health Care's Neonatal ICU in Columbia, MO is seeking a full-time unit greeter focused on patient and family comfort. This on-site role supports patient flow, performs clerical duties, and coordinates communications in a 64-bed NICU with family-centered care.

Rotating weekends and holidays are possible, with a weekend shift differential. The position emphasizes exceptional guest relations and teamwork in a high-acuity environment, contributing to patient-centered care and

Qualifications

• High School diploma or equivalent.

Responsibilities

• Greets and directs patients, visitors, and employees with courtesy and respect.
• Provides administrative and clerical support for the unit, including transcribing and processing physician orders and data entry.
• Answer phones, direct calls, and take messages for physicians, nurses, and staff; maintain unit communication and staff location.
• Maintain unit station, supplies, and filing; manage scheduling, admissions/discharges, census logs, and medical records.

Education

High school diploma

Job description

Shift: Full Time Days (7a-7:30p typically), 75 FTE, Alternating 2 12s/Week and 3 12s/Week, with every other weekend and rotating holidays

Work Arrangement: On-site
Department: Neonatal ICU

Facility: Children’s Hospital – 1021 Hitt St, Columbia, MO
Compensation:

• Base Pay Range: $15.00 - $23.64 per hour, based on experience
• Shift Differentials: Additional $1.00 per hour for weekend shift

ABOUT THE JOB

This role will primarily be used as a greeter on the unit. If you're passionate about providing support and comfort to patients, this role is tailor-made for you. At MU Health Care, you won't just be performing tasks – you'll be the heart of our patient-centered approach, making a genuine difference in the lives of those we serve.

In our NICU, every second counts—and every action changes a life trajectory. It is a 64-bed unit with all private rooms. We utilize a family-centered care model where parents are treated as partners and use advanced technology and innovation, working with cutting-edge neonatal equipment including high-frequency ventilation, therapeutic hypothermia, and continuous neuromonitoring.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

See a comprehensive list of benefits here.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Coordinates and facilitates unit activities including Promptly answering call lights using positive guest relations skills and page-appropriate staff. Monitor visitors on the unit and alert staff to possible problems and security issues. Assist in the coordination of emergencies and codes. Demonstrate ability to organize workload and manage multiple tasks while maintaining an orderly desk routine. Maintain unit station and common areas in a neat and orderly manner. Educate and train new unit clerks, students, and other staff, related to unit clerk activities and responsibilities. Contribute to and support a positive learning environment. Function as the computer and office equipment resource or super user for the unit. Maintain appropriate medical records and other forms needed during computer downtime. As needed, deliver lab specimens, and deliver/pick up supplies from other departments. Maintain scheduling flexibility to meet unit needs.
• Greets and directs patients, visitors, and employees with courtesy and respect, and addresses them professionally. Utilizes the principles of Patient Family Centered Care.
• Maintain a neat, clean patient environment. Maintain unit supplies, restocking as needed.
• Meets the standards for regulatory requirements for state and federal agencies.
• Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient.
• Provides administrative and clerical support for the assigned unit including transcribing and processing physician orders, including computer entry. Answer phones, direct calls and take messages for physicians, nurses, and staff. Function as the resource person and unit communicator such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit, including admissions/discharge logs, census logs, patient medical records, and other unit-specific documentation. Maintain accurate and timely entry of information into the computerized bed-management system. Perform charge entry duties. Run and reconcile reports for management and supervisors. Collect patient and unit data as assigned.
• Cost-effectively utilizes human and material resources.
• May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

PREFERRED QUALIFICATIONS

• Additional license/certification requirements as determined by the hiring department.

The University of Missouri is an Equal Opportunity Employer.