Unit Clerk I

BEHAVIORAL HEALTH SERVICES INC; Pomona (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

You will greet, screen, and route calls, manage calendars, handle mail and supply inventory, and assist in coordinating meetings and training sessions.

The role requires a High School Diploma and at least two years of clerical experience; bilingual English/Spanish is strongly preferred.

Qualifications

• Minimum qualifications include a High School Diploma or equivalent with 2 years of office or clerical experience.
• Strong communication, organizational, and recordkeeping skills are required.
• Bilingual English/Spanish preferred to assist diverse client base.

Responsibilities

• Greet visitors and clients in a professional manner and direct to appropriate staff.
• Answer, screen, and route calls, and schedule programmatic appointments.
• Maintain a clean, organized reception area and manage lobby materials.
• Process incoming/outgoing mail, faxes, and packages; support billing actions as needed.
• Upload documents to client health records and maintain confidentiality and safety standards.

Skills

Communication skills

Organizational skills

Recordkeeping

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Office Suite

Electronic timekeeping system

Learning Management System

Job description

Statement of PurposeThe Unit Clerk I serves as a first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and secure environment. This role provides office coverage, manages incoming/outgoing communications, and performs administrative support functions in alignment with program needs, organizational policies, and confidentiality standards.Major Tasks, Duties and ResponsibilitiesGreet visitors and clients in a professional and courteous manner; determine needs and direct appropriatelyEnsure only authorized individuals access the facility in accordance with safety protocolsMaintain a clean, organized, and welcoming reception and waiting areaManage lobby postings, brochures, and informational materials including but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc.Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude; Schedule programmatic appointments as needed including managing program calendars in collaboration with managementSupport program census including insurance eligibility, intake scheduling, documentation upload, etc.Upload documentation to internal and external client health records and other systemsTake clear, complete messages and ensure timely deliveryMake overhead pages or notifications when requiredCommunicate effectively with internal and external stakeholdersIf assigned to treatment program, may perform toxicology testing, assist in charting relevant informationReceive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/deliveryMaintain appropriate handling and tracking of documentsSupport staff and departments with administrative and client needs as assignedMay support in training volunteers including client volunteers on appropriate clerical dutiesSupport program management in preparing all-staff or other program meetings including safety meetings, communication, trainings, events, etc.May order, track, and maintain inventory of office supplies and formsMay support billing actions, including but not limited to corrective actionMaintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.Adhere to BHS health, safety, and operational proceduresMaintain working knowledge of applicable regulations and policiesCollaborate effectively with team members and other departmentsMay be assigned to support programmatic transportation needs including but not limited to client transportation, as neededParticipate in meetings, trainings, and committees as assignedOther duties as assignedUnit Clerk I Competencies and Performance ExpectationsAll Unit Clerk I’s are expected to hold the below competencies:Ability to complete the above major tasks, duties and responsibilitiesAbility to demonstrate professional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when requiredAbility to utilize office equipment including computers, phones, timekeeping platform, fax, copy, etc.Ability to identify and respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.Ability to recognize personal biases within diverse populations. Maintain cultural sensitivity at all times.Ability to demonstrate appropriate customer service and interpersonal skills, communication (verbal and written), organization and attention to detail, multitasking and time management, adaptability and learning agility.Ability to adhere to professional standardsMinimum QualificationsThe following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.High School Diploma or educational/ experience equivalent required. Minimum two (2) years of office, clerical, or administrative experience preferred.Strong communication, organizational, and recordkeeping skills are required.Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire or demonstrated competency developed within 90 days of employment.Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology, Bilingual (English/Spanish) strongly preferred.Must have valid California driver’s license and liability insurance if driving a personal or company vehicle on BHS business.Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties. Able to sit at a desk, use a keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff. Complete annual TB and maintain good standing.