Unit Clerk Full Time Days ICU

hendricks; Danville (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Hendricks in Danville, IN is seeking staff to support nursing practice and care delivery through a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

The role emphasizes fiscal responsibility, quality, patient satisfaction, and patient safety, with a standard 8:00am - 4:30pm shift and 40 scheduled hours per week.

Qualifications

• High School diploma or equivalent required.
• Strong communication and patient-focused skills.
• Ability to manage multiple tasks and learn policies.

Responsibilities

• Efficiently use supplies, process charges, and complete work orders to reduce waste.
• Document orders accurately and clarify ambiguous orders per unit standards.
• Promote patient satisfaction and respond to patient needs.
• Notifies RN of NOW/STAT orders and assists with admissions/transfers.
• Share knowledge, mentor peers, and participate in departmental goals.
• Provide a professional environment and adhere to AIDET and HIPAA.

Skills

Communication skills

Time management

Teamwork

Professionalism

HIPAA compliance

Education

High School diploma or equivalent

Tools

Event management system

Job description

Job Summary

To support the practice of nursing and the delivery of nursing care through use of a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

Job Description

Essential Responsibilities:

1. Fiscal ResponsibilityEfficiently use supplies and equipment, respond rapidly, and fill out appropriate work orders in support of unit goals to eliminate wasteProcess unit appropriate patient charges with accuracy and timeliness and updates billing informationComplete assignments and duties in a timely mannerLeave shift on time and utilize time keeping systemDemonstrate productivity and accepts EDO and float assignments

2. QualityDocument verbal/telephone orders (non-medication) with date, time, order, Physician and physician representative name, when applicable, and own name and titleVerify accurate order entry or clarify all ambiguous unclear, unreadable or contradictory orders and appropriately document per unit specific standardsPossess ability to problem solve and to multitask within their scope of practiceSupport processes looking at the patient experience and patient wait timesDelegate tasks appropriately and promote teamworkRemain up to date with policy changes, collaborative practice plans, and standards of care

3. Patient SatisfactionPromote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)Timely response to patient needsPractice professional use of personal electronic devices in patient care areasMaintain professional environment and keep noise to a minimum at all timesExemplify excellent guests relations to patients, visitors, and physicians and co-workers

4. Patient SafetyNotifies RN immediately of NOW and STAT orders and scheduled admission/transfersEngage in patient care activities when neededObtain and update correct demographic, medical order, and consult informationUtilize the event management system for each unusual occurrenceAdjust care routines to meet the individual patient needsAdhere to HIPAA and follow social media policy

5. Professional GrowthShare knowledge and skills with colleagues and others including orientation and cross-trainingDemonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptorIdentify professional needs and collaborates with management for learning opportunities for self and for the unitParticipate in development and implementation of departmental goalsAttend product and practice change in-services

6. Customer ServiceEngage patients and their familyProvide a professional and quiet patient environmentPractice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationshipsBe flexible with assignments, staffing needs and assigned shifts

Education and Experience Required

High School graduate or equivalent required

Work Shift

8:00am - 4:30pm (United States of America) Scheduled Weekly Hours : 40