Unit Clerk, Ambulatory Care Unit - Full-Time

Mercyhealth Wisconsin and Illinois; Freeport (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life & Disability Insurance

Paid time off

Tuition reimbursement

Certification Reimbursement

On-Demand Pay

Job summary

Mercyhealth is seeking a Unit Clerk to support patient care operations in a fast-paced ambulatory surgical setting. The role focuses on accurate order entry, record management, visitor assistance, and effective communication with clinical staff to ensure smooth unit workflow and quality improvement efforts.

The position is full-time (40 hours/week), with dayshift hours from 7:30am to 4pm, Monday through Friday.

Qualifications

• Completion of Unit clerk course or equivalent on the job training.
• Approved CPR or BLS certification within 90 days.
• Strong communication and customer service skills.

Responsibilities

• Processes orders in an accurate and timely manner.
• Answers the telephone and call lights appropriately and relays messages.
• Directs visitors to the patient room and maintains patient records.
• Processes patient charges and orders supplies as needed.
• Floats to various units as needed and participates in performance improvement activities.

Skills

Communication

Confidentiality

Problem solving

Computer skills

Education

Unit clerk course or equivalent

Job description

OVERVIEW:

The Unit Clerk is responsible for supporting patient care operations in a fast-paced surgical ambulatory setting through accurate order entry, record management, visitor assistance, and communication coordination. Working collaboratively with clinical staff, the incumbent helps ensure efficient unit workflow, supply management, and quality improvement efforts while delivering excellent service to patients and families.

Schedule: Full-time, 40 hours per week

Shift: Days, 7:30am-4pm Monday-Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes orders in an accurate and timely manner.
• Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
• Directs visitors to the room of the patient.
• Maintains medical records of current patients.
• Processes patient charges and orders supplies as needed.
• Floats to various units based on identified need.
• Participates in department or unit performance improvement activities.

EDUCATION AND/OR EXPERIENCE

Completion of Unit clerk course or equivalent on the job training.

CERTIFICATION/LICENSURE

Approved CPR or BLS certification within 90 days.

OTHER SKILLS AND ABILITIES

Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Remains calm when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.

Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to ideas from others and tries new things.

Motivation - Self-directed in daily work routine, remaining productive during work hours.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance and Punctuality - Is consistently at work and on time, ready to work.

Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Computer Skills To perform this job successfully, computer knowledge is beneficial.

LEVEL OF SUPERVISION

NA

SUPERVISES

This job has no supervisory responsibilities.

PAY RANGE:

$0.00 - $0.00

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women