Unit Business Risk & Compliance Manager

Ikea Ab; Fishers (IN); On-site; USD 69,000 - 99,000; Full time

Benefits offered by this job

Generous paid time off, holiday and s–

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance program

Education assistance and learning"

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

IKEA is seeking a Senior Risk & Compliance Manager in Fishers, IN to lead the co-workers safety program and ensure regulatory compliance across all operations.

You will manage incident response, supervise the Risk & Compliance team, and partner with local agencies to uphold safety, security, and data privacy standards.

A background in retail safety, strong communication, and experience with safety governance are essential.

Qualifications

• Over 3 years in retail safety & security or IKEA risk & compliance roles.
• Knowledge of federal, state, and local safety, security and risk laws.
• Experience implementing comprehensive safety and security programs.
• Experience with incident investigations and root-cause analysis.
• Strong communication, analytical and organizational skills.

Responsibilities

• Hires, onboards and trains co-workers and leads the Risk & Compliance team.
• Oversees safety and security of people and property, manages risk KPIs.
• Manages incident response, investigation, and reporting.
• Establishes and updates Safety and Business Plans (Action Plans).
• Coordinates with external agencies and vendors to ensure regulatory compliance.
• Acts as subject matter expert for liability claims and insurance.
• Leads crisis management and data privacy compliance efforts.

Skills

Retail safety & security management

Risk & compliance

Incident reporting & investigation

Crisis management

Data privacy compliance

Vendor & contract coordination

Job description

Why we will love you

You take great pride in keeping people safe, healthy, and happy in their workplace. You believe, like we do, that a better life at work equals a better life.

What you'll be doing day to day

• Hires, onboards and trains the co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Ensures we have a highly competent and performing team capable of delivering an excellent customer shopping experience. Oversees the day-to-day performance of the Risk & Compliance team.
• Executes various compliance tasks including assessments, follow-up, training, and statistical reports related to Ingka Group Policies and Standards, U.S. Business Risk & Compliance policies, and national/local applicable laws and regulatory requirements including but not limited to: Global Safety & Security Manual, U.S. Retail Risk & Compliance Operations Manual, Crisis Manual, fire safety (NFPA), occupational safety (OSHA/NIOSH), food safety (Food Safety Modernization Act), Payment Card Industry (PCI) Standards, data privacy and information security, Product Safety (CPSC), Worker's Compensation, General Liability.
• Oversees the safety and security of people and property within the site/unit and supports the unit Manager with identifying, managing, and mitigating risks in the unit, and gathering and communicating unit safety and security KPIs.
• Establishes and updates various business plans and action plans including but not limited to: Safety Action Plan, Business Plan, SecCheck Action Plan, and IKEA Blue Action Plan.
• Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation, and documentation and reporting of all incidents and emergency situations. Ensures thorough documentation of all incidents that relate to potential liability for IKEA, educates the location R&C team on appropriate language for incident reports, and reviews incident reports for quality and accuracy.
• Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance related matters, which includes ensuring property preservation, and potential or existing insurance claims.
• Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal investigations with accuracy, security and confidentiality.
• Leads the unit's physical security program and safety program by education, assessing (auditing) and maintaining standards throughout the property. Works closely with outside agencies (police, fire department, fraud agencies, insurance companies, attorneys, OSHA, Health Department) as required to ensure compliance with all local and national laws regarding safety and security. Works with outside safety and security vendors as needed under scope of existing contracts.
• Works in partnership with the Unit Management and/or Field Safety & Security regarding sensitive issues, including but not limited to harassment, co-worker misconduct, information security incidents, and lawsuits.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

JOB TYPE: Permanent, Full time

BENEFITS ELIGIBLE: Yes

HOURS: 40hrs a week

SHIFTS: Open flexible weekend and weekday availability needed. Shifts typically between 7am and 10 pm. Will be on call for occasional overnights.

The pay range for this role is $ 68,649-98,511 based on Ikea equivalent years of experience

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

• At least 3 years of previous retail Safety & Security Management experience, or at least 3 years IKEA Risk & Compliance experience including internal training programs to develop towards a Risk & Compliance Manager position.
• Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a retail environment.
• Previous experience with running/implementing a comprehensive safety program and security program in a retail environment.
• Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and training de-escalation methods, and managing safety and security vendors.
• Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills with strong attention to detail.