Unit Account Manager

Mphasis; Phoenix (AZ); On-site; USD 60,000 - 125,000; Full time

Job summary

Mphasis in Phoenix, Arizona is seeking a Client Account Manager to manage the overall relationship with assigned healthcare customer accounts, coordinating with internal teams to deliver Eldorado products and services. This role requires strong written and verbal communication skills, attention to detail, and the ability to prioritize multiple tasks across functions.

Responsibilities include handling inquiries, triaging issues, and supporting growth of Javelina customers, while partnering with

Qualifications

• The Account Manager must have a business or technical college degree or equivalent work experience.
• Detailed knowledge of Health Plans or TPAs.
• Working knowledge of Microsoft Office Suite.
• A minimum of 5 years client involvement with a positive, professional manner.
• A minimum of 5 years Healthcare claims processing or Healthcare equivalent experience.
• Strong attention to detail and documented processes for others.
• Ability to explain complex topics clearly.
• Capable of planning and tracking complex implementations.

Responsibilities

• Understand system interfaces, the import/export of claims, eligibility, providers, accumulators, etc.
• Baseline triaging for all customer submissions.
• Communicate directly with customer to resolve problems.
• Work with other departments to research and resolve customer issues.
• Produce high quality work that is thorough, accurate and timely.
• Accurately maintain records while meeting reporting deadlines.
• Work with internal and external customers including all levels of management.
• Responsible for running and managing customer meetings.

Skills

Client relationship management

Communication skills

Healthcare claims knowledge

Project coordination

Customer advocacy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Position

Client Account Manager

Department

Client Support

Reports To

VP, Javelina Business Solutions

Location

Phoenix, Arizona

Primary Functions

The Account Manager is responsible for the overall relationship with Mphasis customer accounts, as assigned. This individual acts as the internal customer advocate in the delivery of all Eldorado products and services, working across all departments and with the customer directly, to ensure a high level of satisfaction. This role involves the analysis of customer inquiries and managing the inquiry to closure through the established software support processes utilized at Mphasis. Excellent communication skills, both written and verbal are essential, as well as the ability to optimize resources and expertise from the team while fostering a cooperative spirit. This position is responsible for organizing, tracking and prioritizing multiple concurrent tasks involving people from various functional areas. Responsible for troubleshooting for use in the area of healthcare claims management. In addition, to support the growth of Javelina customers and Mphasis HealthCare Services.

Key Areas of Responsibility

• Understand system interfaces, the import/export of claims, eligibility, providers, accumulators, etc.
• Baseline triaging for all customer submissions.
• Communicate directly with customer to resolve problems.
• Work with other departments to research and resolve customer issues.
• Produce high quality work that is thorough, accurate and timely.
• Accurately maintain records while meeting reporting deadlines.
• Work with internal and external customers including all levels of management.
• Responsible for running and managing customer meetings.

Qualifications, Skills And Knowledge Requirements

• The Account Manager must have a business or technical college degree or equivalent work experience.
• Detailed business knowledge of Health Plans or TPAs.
• Working knowledge of Microsoft Office Suite.
• A minimum of 5 years client involvement with a proven record of interacting with clients in a positive, professional and tactful manner.
• A minimum of 5 years Healthcare claims processing or Healthcare equivalent work experience.
• Strict attention to detail and documents approach for others to follow.
• Focuses on needs of customers
• Capable of clearly explaining complex topics.
• Technical expertise
• Must have the ability to perform reasoning to enable planning and tracking of complex implementation projects.

Preferred

• Candidate must live in Arizona (Phoenix Metro Area).

Other Details

Salary range $60000 to $125000