Account Manager

RXinsider LTD.; New Jersey; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) match

Flexible Spending Accounts

Parental Leave

Paid time off

Holidays

Job summary

Agadia, a Parsippany-based healthcare management technology provider, seeks an Account Manager to own client relationships, understand utilization management products, and drive customer success. You will coordinate with internal tech teams, gather requirements, and lead projects to ensure successful delivery and ongoing value for clients across the US.

Ideal candidates have 3–5 years in account management within healthcare tech, strong communication skills, and knowledge of CMS/regulatory

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in account management, client services, or healthcare technology.
• Experience with clinical programs such as MTM, Transitional Care, and Medication Reconciliation preferred.
• Knowledge of CMS, regulatory and compliance requirements.
• Travel to customer sites 0–4 times per year.
• Call center or direct patient interaction experience is a plus.

Responsibilities

• Serve as primary contact for assigned client accounts and build long-term relationships.
• Maintain and grow client relationships through ongoing communication and annual reviews.
• Analyze client data to identify opportunities and support business growth.
• Gather client requirements and work with internal teams to deliver solutions.
• Develop and deliver professional services statements of work for client review.
• Provide product guidance, training webinars, and technical information.
• Act as client advocate and project manager within Agadia.
• Support client implementations and ensure timely delivery.
• Support release activities including testing and post-production verification.
• Promote Agadia products and identify opportunities to add value.

Skills

Verbal communication

Written communication

Relationship management

Client success

Pharmacy benefits knowledge

Analytical thinking

Project coordination

Negotiation

Education

Bachelor’s degree or equivalent experience

Management or business degree preferred

Job description

About Agadia

Agadia specializes in healthcare management technology and provides clients with a suite of utilization management software solutions. Our mission is to improve the quality of care and accelerate the delivery of healthcare services by advancing and automating utilization management processes. Based in Parsippany, New Jersey, with clients across the United States, we are growing and looking for a detail-oriented, self-motivated Account Manager who thrives in a client-facing role and enjoys driving customer success.

Position Overview

The Account Manager is the primary client contact for relationship management, upsell opportunities, change requests, new projects, contract coordination, communication, and client satisfaction. In this role, you will serve as a trusted advisor to clients, articulate solution value to both business and technical audiences, and partner closely with internal technology teams to ensure seamless execution and strong customer experience.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships.
• Maintain and grow client relationships through ongoing communication, annual reviews, and proactive support.
• Analyze client data to identify opportunities, recommend solutions, and support business growth.
• Gather client requirements and partner with internal technology teams to develop and deliver effective solutions.
• Develop and deliver Professional Services statements of work for client review and approval.
• Provide product guidance, training webinars, and technical information to support client success.
• Act as a client advocate and project manager within Agadia, collaborating across functional teams.
• Support client implementations and help ensure successful delivery within established timelines.
• Support release activities, including reporting, testing, post-production verification, communication, and follow-through.
• Promote the full range of Agadia products and services, and identify additional opportunities to add value.

Desired Skills

• Strong verbal and written communication skills
• Substantial knowledge of pharmacy benefits, managed care, or utilization management
• Familiarity with utilization management processes, preferably prior authorization across lines of business
• Strong problem-solving, analytical, and business analysis skills with attention to detail
• Ability to explain complex information clearly and simply to a variety of audiences
• Strong execution, organization, flexibility, and follow-through
• Negotiation skills and the ability to manage competing priorities
• Motivated, self-directed, and comfortable working in a collaborative environment

Qualifications

• Bachelor’s degree or equivalent experience
• 3–5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 years in a client-facing or account management role preferred.”
• Management or business degree preferred
• Certified Pharmacy Technician certification or nursing degree with pharmacy experience preferred
• Experience in clinical programs and services such as MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy preferred
• Knowledge of CMS, regulatory, and compliance requirements
• Call center or direct patient interaction experience is a plus
• Ability to travel to customer sites on a limited basis (0–4 times per year)

The listed salary range will vary based on relevant experience, skills, and location.

Benefits offered

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Parental Leave
• Paid time off
• Holidays

Core Skills

Client Relationship Management, Account Growth, Customer Success, Cross-Functional Collaboration, Solution Consulting, Contract and Statement of Work Coordination, Client Communication, Project Coordination, Problem Solving, Managed Care, Pharmacy Operations, Utilization Management, Prior Authorization, Training and Client Enablement, Attention to Detail

Key Competencies

Communicates effectively – Attentively listens to others, provides timely and helpful information, and is effective in a range of professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills.

Manages Ambiguity – Operates effectively even when things are uncertain or the way forward is unclear. It is flexible and adaptable to changing business needs.

Manages complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Has strong organizational skills and can manage multiple tasks simultaneously. It pays close attention to detail.

Ensures Accountability – Follows through on commitments and makes sure others do the same. Able to work independently as part of a small team.