Union Barista

ISS Facility Services - North America; Boulder (CO); On-site; USD 34,000 - 47,000; Full time

Job summary

ISS Facility Services - North America in Boulder, Colorado is hiring for a guest-focused café role. You will welcome guests, prepare and serve hot and cold beverages, and provide a selection of pastries and breakfast items with a friendly, professional demeanor.

This role requires punctuality, a neat uniform, and the ability to stay calm during busy periods. You will handle cash, stock supplies, and maintain HACCP standards while delivering outstanding hospitality.

Qualifications

• Must have a passion for customer service.
• Always have a positive attitude and be dependable.
• Ability to communicate effectively with guests and team members.
• Knowledge of equipment cleanliness and safety is essential.

Responsibilities

• Properly setting up all equipment needed.
• Prepare and serve hot or cold beverages like coffee, espresso drinks, blended coffees and teas.
• Stock supplies and retail products; maintain inventory.
• Operate cash register and self-service kiosks.
• Maintain clean and organized work areas; follow HACCP to ensure safety.
• Greet guests with a smile and provide outstanding hospitality.

Skills

Guest hospitality

Customer service

Communication

Reliability

Tools

Cash register

Kiosk terminals

Coffee equipment

Job description

Hourly Wage

The hourly pay range for this position is $29.70 per hour - $29.70 per hour. Benefits are provided in accordance with the location's Collective Bargaining Agreement.

Hourly Wage

The hourly pay range for this position is $29.70 per hour - $29.70 per hour. Benefits are provided in accordance with the location's Collective Bargaining Agreement.

Work Hours

The work hours for this position are Mon-Fri, 7:30 am-4:00 pm

Key Purpose

Welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

Success Criteria

• Arrive on time to all shifts
• Proper uniform including non-slip shoes and name tag
• Professional appearance
• Provide outstanding hospitality
• Don't be afraid to ask for help

Key Areas of Collaboration and Influence

• A strong commitment to guest experience
• Always remember safety first
• Build respectful relationships with all teammates and quests
• Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
• Build relationships with delivery vendors

Ideal Candidate Experience

• Must have a passion for customer service
• Always have a positive attitude
• Be dependable & reliable
• Ability to communicate effectively
• Knowing your equipment is clean and in good working order
• Ability to keep calm under busy working conditions

Key Accountabilities

• Properly setting up all equipment needed
• Clean & sanitize work and service areas
• Station set to execute guest service / satisfaction
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas
• Order, receive, or stock supplies or retail products
• Operate cash register and be familiar with self-service kiosks
• Maintain product inventory to established levels
• Recognize products; accurately restock & rotate product
• Smile, greet, and serve customers, making them feel welcome
• Complete necessary HACCP to ensure safe temperature control
• Display merchandise in an attractive manner
• Weigh, grind, or pack coffee beans for customers
• Stock, clean and organize coolers in attractive manner
• Label and display signs for all items
• Other duties as assigned
• Must follow all safety rules and actively prevent accidents

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds
• Must be able to stand for periods of 7 hours
• Must be able to work under pressure during peak periods of the day
• Must offer outstanding hospitality for their entire shift

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.