Barista

ISS Facility Services - North America; Boston (MA); On-site; USD 25,003 - 35,610; Full time

Job summary

ISS Guckenheimer in Boston hires a Barista to greet guests and craft hot and cold beverages, while also serving breakfast items and sandwiches with a friendly, hospitality-driven approach.

The position supports guest satisfaction, works full-time hours from 7:00 am to 3:30 pm, Monday through Friday, and includes benefits for full-time staff. Attention to cleanliness, safety, and HACCP is expected.

Qualifications

• Must have a passion for customer service.
• Ability to communicate effectively.
• Be dependable & reliable.
• Ability to keep calm under busy working conditions.

Responsibilities

• Set up all equipment needed and maintain it.
• Clean & sanitize work and service areas.
• Prepare or serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas.
• Stock supplies or retail products and operate cash register with familiarity of self-service kiosks.
• Maintain product inventory and rotate products.
• Smile, greet, and serve customers, making them feel welcome.
• Follow HACCP to ensure safe temperature control.
• Display merchandise attractively and label items.
• Other duties as assigned and follow safety rules.

Skills

Customer service passion

Effective communication

Reliability

Calm under pressure

Hospitality mindset

Teamwork

Job description

Key Purpose

The Barista will welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

The Barista will welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drinks, blended coffees, and teas. Serve ready to eat foods such as pasties, muffins, biscotti, and bagels at breakfast and sandwiches and salads at lunch. Always serve guests with a caring and happy attitude.

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $22 per hour - $22 per hour.

Work Hours

The work hours for this position are approximately 7:00 am - 3:30 pm, Mon-Fri.

Success Criteria

• Arrive on time to all shifts
• Proper uniform including non-slip shoes and name tag
• Professional appearance
• Provide outstanding hospitality
• Don’t be afraid to ask for help

Key Areas of Collaboration and Influence

• A strong commitment to guest experience
• Always remember safety first
• Build respectful relationships with all teammates and quests
• Willingness to take directions from the Chef, Front of the House Manager, and Catering Manager
• Build relationships with delivery vendors

Ideal Candidate Experience

• Must have a passion for customer service
• Always have a positive attitude
• Be dependable & reliable
• Ability to communicate effectively
• Knowing your equipment is clean and in good working order
• Ability to keep calm under busy working conditions

Key Accountabilities

• Properly setting up all equipment needed
• Clean & sanitize work and service areas
• Station set to execute guest service/satisfaction
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, and teas
• Order, receive, or stock supplies or retail products
• Operate cash register and be familiar with self-service kiosks
• Maintain product inventory to established levels
• Recognize products; accurately restock & rotate product
• Smile, greet, and serve customers, making them feel welcome
• Complete necessary HACCP to ensure safe temperature control
• Display merchandise in an attractive manner
• Weigh, grind, or pack coffee beans for customers
• Stock, clean, and organize coolers in an attractive manner
• Label and display signs for all items
• Other duties as assigned
• Must follow all safety rules and actively prevent accidents

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds
• Must be able to stand for periods of 7 hours
• Must be able to work under pressure during peak periods of the day
• Must offer outstanding hospitality for their entire shift

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.