Incident Command Leader — Critical Response

Salesforce; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce in Seattle, WA seeks a Critical Incident Center, Manager to lead urgent incident responses as Unified Commander. You will coordinate cross-functional teams, align executive priorities, and ensure timely communication with customers during high-impact events.

This role partners with Security, Engineering, Support, Communications, Legal, and other teams to drive rapid resolution, manage incident bridges, and deliver clear guidance that protects customers and preserves trust.

Qualifications

• Bachelor's degree in CS/Engineering or equivalent experience.
• 6+ years leading critical incident bridges or high-severity events.
• Ability to coordinate multiple teams and workstreams under pressure.
• Strong written and verbal communication with executives.
• Customer-first mindset balancing technical/business priorities.
• Influence across diverse teams without direct authority.

Responsibilities

• Lead critical incident response, coordinating teams to rapidly resolve high-impact incidents.
• Keep customer impact central, providing timely, meaningful updates during incidents.
• Coordinate communications with leadership, internal teams, and customers.
• Collaborate with Security during incidents to coordinate response and comms.
• Drive cross-functional execution, remove roadblocks, and maintain progress.
• Engage directly with senior and C-level executives for clarity and decisions.
• Lead strategic ad hoc initiatives to drive business outcomes during incidents.

Skills

Critical incident management

Cross-functional coordination

Executive communication

Project management

Decision making

Influence without authority

Ambiguity tolerance

Education

Bachelor's degree in Computer Science or related field

Job description

Salesforce in Seattle, WA seeks a Critical Incident Center, Manager to lead urgent incident responses as Unified Commander. You will coordinate cross-functional teams, align executive priorities, and ensure timely communication with customers during high-impact events.

This role partners with Security, Engineering, Support, Communications, Legal, and other teams to drive rapid resolution, manage incident bridges, and deliver clear guidance that protects customers and preserves trust.