Critical Incident Center Lead | Unified Command

Salesforce; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Critical Incident Center, Manager in the United States. The role leads cross-functional incident response, coordinating security, engineering, support, and communications to resolve high-impact incidents while keeping customers informed.

You will partner with senior leadership and engage C-level executives to drive timely decisions and strategic outcomes during critical events.

Qualifications

• Bachelor's degree in CS, engineering, IT or equivalent practical experience.
• 6+ years commanding critical incident bridges or leading high-severity events.
• Ability to coordinate multiple teams and workstreams under pressure.
• Strong written and verbal communications with executives.
• Customer-first mindset balancing customer impact with priorities.
• Ability to influence across diverse organizations without direct authority.
• Comfortable operating with ambiguity and changing priorities.

Responsibilities

• Lead critical incident response: Command incident bridges and coordinate multiple teams toward rapid resolution.
• Drive customer focus: Keep customer impact at the center of decisions and provide timely updates.
• Coordinate communications: Align executive, internal, and customer-facing communications with leadership.
• Partner with Security: Coordinate response efforts during security incidents.
• Drive cross-functional execution: Identify priorities and remove roadblocks to keep work moving.
• Executive engagement: Work with senior/C-level executives to provide clarity and alignment.
• Lead strategic initiatives: Manage high-priority engagements to drive business outcomes.

Skills

Incident management

Cross-functional leadership

Executive communication

Decision making

Education

Bachelor's degree in CS / Software Eng / IT or equivalent

Job description

Salesforce is seeking a Critical Incident Center, Manager in the United States. The role leads cross-functional incident response, coordinating security, engineering, support, and communications to resolve high-impact incidents while keeping customers informed.

You will partner with senior leadership and engage C-level executives to drive timely decisions and strategic outcomes during critical events.