Unified Communications Tier 1 Tech L2 CO

Omni Technology Group, LLC; Colorado Springs (CO); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Omni Technology Group LLC in Colorado Springs, CO is seeking a United Communications Tier 1 Tech with an active TS/SCI clearance to support global UC services. The role focuses on VTC, IM, VoIP, analog phone services, and video streaming within a 24x7 NOC environment.

The candidate will work with CUCM, MCU, TMS, Cisco Jabber, and Vbrick, providing installation, troubleshooting, and domain-specific training to junior staff while ensuring security and compliance across networks.

Qualificações

• TS/SCI clearance with the ability to gain and maintain a CI Poly.
• Bachelor’s degree and 4 years’ experience.
• DoD 8570 compliance or Information Assurance certification prior to start.

Responsabilidades

• Provide maintenance and advanced support for Unified Communications (VTC/IM/VoIP) across networks.
• Troubleshoot UC endpoints, bandwidth, and configurations in a 24x7 NOC environment.
• Assist in training and developing local guides, SOPs, and ROE for UC operations.

Formação académica

Bachelor’s degree

Ferramentas

CUCM

MCU

TMS

VC Wizard

Cisco Jabber

Vbrick

Telepresence equipment

Descrição da oferta de emprego

Unified Communications Tier 1 Tech L2 CO

• Information Technology

United Communications Tier 1 Tech L2 CO
Colorado Springs, CO

Job Summary: Omni Technology Group is currently seeking a talented United Communications Tier 1 Tech with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center).

Responsibilities:

• Familiarity with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS) and various other tools as required; will become familiar with the use of VC Wizard.
• Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
• Technical knowledge of instant messaging systems, preferably Cisco Jabber.
• Technical knowledge of video streaming to include set top box and Vbrick.
• Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
• Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
• Manage resource availability and conflicts for Video Networks.
• Possess understanding of TCP/IP, H323, E164 and SIP protocols.
• Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Ensure compliance with network security policies and procedures.
• Create and report all outage notifications and network related issues according to standard operating procedures.
• Provides system/equipment/specialized training and technical guidance to lower skill level employees.
• Provide After Action Reports (AARs) for Problem Management resolution

Required Qualifications:

• TS/SCI clearance with the ability to gain and maintain a CI Poly.
• Bachelor’s degree and 4 years’ experience
• Must have and maintain a DoD 8570 compliance or Information Assurance certification commensurate with technical objectives and services required within the task order prior to start.

Certification Preferences:

• Network+
• CCNA
• CCNP Collaboration (Highly Desired)
• ITIL Foundations

Key Competencies:

• Interpersonal Skills
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment

Flexibility Requirement:

• • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am – 2:30pm
    • Swing Shift: 2pm – 10:30pm
    • Mid Shift: 10:30pm – 6am

At Omni Technology Group LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.