Unified Communications Specialist - TS/SCI w/Poly

General Dynamics Information Technology; Annapolis (MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Cutting-edge technology

Job summary

A leading technology firm is seeking a Unified Communications Specialist in Annapolis, MD. This role involves the architecture and maintenance of Voice, Video, and Chat infrastructure, alongside managing support for outages and system configuration. Candidates should possess a Bachelor's degree, 8+ years of experience, and strong knowledge in VoIP technologies. Additional skills required include proficiency in TCP/IP troubleshooting and customer service abilities. The position offers comprehensive benefits, including 401K and health packages.

Qualifications

• 8+ years of related experience required.
• Strong knowledge of TCP/IP and DHCP troubleshooting preferred.
• Thorough knowledge of VoIP technologies necessary.

Responsibilities

• Responsible for the architecture, configuration, and maintenance of Voice, Video, and Chat infrastructure.
• Provide support for customer outages across all communication platforms.
• Serve as support for Tier 1 and Tier 2 technicians.

Skills

TCP/IP troubleshooting

VoIP technologies

Cisco Unified Communications Manager

Microsoft Office

Customer service skills

Education

Bachelor of Arts/Bachelor of Science

Tools

Cisco Meeting Server

Unified Contact Center

Session Border Controller

Job description

Unified Communications Specialist

At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.

HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT

• Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
• Installation of operating system and security patches.
• Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 8+ years of related experience
• Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
• Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
• Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus
• Must have managed virtualized applications or have knowledge of how to manage virtualized applications
• Must be proficient in the use of Microsoft Office
• Good communication and customer service skills
• Be a team player and have the ability to work in a fast-paced environment
• Must be able to monitor and process Capabilities Service Desk tickets
• Certification: 8570 is required Sec
• Security Clearance Level: TS/SCI w/Poly
• Location: On Site
• US Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD