Communications Specialist Senior - TS/SCI w/Poly

General Dynamics Information Technology; Maryland; On-site; USD 107,744 - 143,750; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Job summary

A leading technology and professional services company is seeking a Unified Communications Specialist with 8+ years of experience. This role is responsible for managing and maintaining Voice, Video, and Chat infrastructures, ensuring security compliance, and providing customer support. The ideal candidate will possess a Bachelor's degree, thorough knowledge of VoIP technologies, and necessary Security clearance. Competitive benefits package and opportunities for growth are provided.

Qualifications

• 8+ years of related experience required.
• Thorough knowledge of VoIP technologies.
• 8550 compliant with a Security + certificate is required.
• Strong knowledge of TCP/IP and DHCP troubleshooting preferred.

Responsibilities

• Responsible for architecture, configuration, and maintenance of communication infrastructure.
• Installation of operating system and security patches.
• Assessing vulnerabilities and maintaining security compliance.
• Provide support for customer scheduled and unplanned outages.

Skills

Communication

Teamwork

Unified Communications

Customer service skills

Troubleshooting

Proficiency in Microsoft Office

Education

Bachelor of Arts/Bachelor of Science

Tools

Cisco Unified Communications Manager

Cisco Meeting Server

Microsoft Skype for Business

Session Border Controller (SBC)

Job description

Job Qualifications

Communication, Teamwork, Unified Communications

Job Description

Unified Communications Specialist

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Marketing and Communications

Skills: Communication, Teamwork, Unified Communications

Certifications: None

Experience: 8+ years of related experience

US Citizenship Required: Yes

How a Unified Communications Specialist Will Make An Impact

• Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
• Installation of operating system and security patches.
• Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.

What You’ll Need To Succeed

• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 8+ years of related experience
• Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
• Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
• Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
• Must be proficient in the use of Microsoft Office.
• Good communication and customer service skills.
• Be a team player and have the ability to work in a fast-paced environment.
• Must be able to monitor and process Capabilities Service Desk tickets.
• Certification: 8570 compliant with a Security + certificate is required.
• Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
• Security Clearance Level: TS/SCI w/Poly
• Location: On Site
• US Citizenship Required

Gdit Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

The salary range for this position is $107,744 - $143,750. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at: gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans