Unified Communications – Solution Architect

General Dynamics Information Technology, Inc.; Camp Springs (MD); On-site; USD 108,000 - 127,000; Full time

Benefits offered by this job

Total Rewards package

Full flex work weeks

Paid time off and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking an Enterprise UC Solutions Architect to drive the design, implementation, and ongoing operation of enterprise UC services for a U.S. government contract.

You will oversee global UC initiatives, ensure high availability, and contribute to continuous improvement of UC infrastructures and procedures. The role requires extensive UC and Cisco expertise, experience with CUCM/CMM/CMS/TMS/Expressway/Webex, and strong collaboration across teams to

Qualifications

• Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video
• Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
• Bachelor's degree in Computer Science, MIS, or related field and 12 years related experience or Master’s degrees in Computer Science, MIS, or related field and 10 years related experience
• 7+ years of experience working with CER, CUC, IM&P and UCCE
• 5+ years leading UC technology initiatives in global enterprises
• Extensive experience with the following UC solutions – Polycom, Cisco, Avaya.
• Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
• Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
• Expert knowledge in UC ... WAN technologies, and documentation with Visio/office tools
• Experience with architecting, delivering, and troubleshooting UC technologies (telephony/voice mail, videoconferencing, etc.)
• Experience with ITIL v3/v4 and Agile/DevOps processes
• Familiarity with NIST security guidelines (800-53/800-63) and authentication tech
• Excellent written and verbal communication and ability to brief and present
• Strong time management, multi-tasking, and detail-oriented work ethic

Responsibilities

• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
• Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
• Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
• Lead efforts to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, ensuring high availability
• Define and create organized quality UC system architectures for reliability and maintenance
• Lead integration and interoperability of UC with multiple applications and platforms
• Provide support and assistance in UC fault isolation and performance management
• Design and implement monitoring and reporting to measure quality and guide improvements
• Provide real-time assistance to UC Multimedia Operations staff
• Liaison with internal/external resources to define optimum UC solutions
• Maintain and update UC skillset with trends and future methods
• Develop and maintain technical artifacts for UC services
• Provide training, webinars, whitepapers to customers
• Communicate proactively with customers

Skills

CCIE (Desired)

12+ years experience

CER, CUC, IM&P, UCCE

UC technology leadership

Security awareness (NIST)

Education

Bachelor's degree in Computer Science or MIS

Master’s degree in CS/MIS

Tools

CUCM

CMM

CMS

TMS

Expressway

Webex

Microsoft Teams

Job description

Job Description

The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is the Tier3 Expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for providing oversight of global operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced U.S. government contract, with a focus on providing a high-quality customer and end user experience.

Roles and Responsibilities

• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
• Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies
• Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
• Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
• Lead the integration and interoperability of UC with multiple applications and platforms
• Provide support and assistance in UC fault isolation and performance management processes as requested
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
• Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
• Liaison with internal and external technical resources to define optimum solutions to quality challenges
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
• Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
• Provide training, webinars, whitepapers as necessary to customers and on demand
• Communicate proactively and effectively with customers

Required Education, Experience, and Skills

• Certifications: CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video
• Hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
• Bachelor's degree in Computer Science, Management Information Systems, or related field and 12 years related experience or a Master’s degrees in in Computer Science, Management Information Systems, or related field and 10 years related experience
• 7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
• 5+ years leading UC technology initiatives in global enterprises
• Extensive experience with the following UC solutions – Polycom, Cisco, Avaya.
• Skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning
• Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
• Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes.
• Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center
• Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
• Experience with Agile/DevOps processes.
• Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
• Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
• Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.

Desired Education, Experience, and Skills

• US Citizen with DHS Public Trust suitability clearance/EOD
• Experience with any DHS agencies or entities
• Experience using ServiceNow in a Tier 1 - 4 support role

Conditions

Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work. The position is onsite 5 days/week working from USCIS HQ office at Camp Springs Maryland, with some light travel to current program locations and new business opportunities across the country. Travel is primarily local travel in the DC metro area for the current portfolio but could potentially expand to both national and overseas locations as the portfolio grows.

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Camp Springs Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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