Systems Administrator (Director Support Technician)
General Dynamics Information Technology, Inc.
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Job summary
General Dynamics Information Technology (GDIT) is seeking a Systems Administrator (Director Support Technician) in Springfield, VA to provide deskside IT support for NGA Front Office and NGOC. You will manage end-user devices, escalate complex issues, and contribute to documentation and training.
Ideal candidates have 3–5 years' VIP support experience, active TS/SCI with CI poly eligibility, and ITIL Foundations. The role requires US citizenship and on-site work at the customer location.
Qualifications
- TS/SCI clearance w/ ability to obtain CI Poly.
- BA/BS or equivalent experience in IT.
- A+ / N+ / Security+ or other DoW 8570.01M certification.
- ITIL v4 Foundations.
- 3–5 years of experience, including VIP support.
- US Citizenship required.
Responsibilities
- Serve as Front Office liaison for IT issues and NGOC.
- Deploy and sustain end-user devices and accessories.
- Resolve incidents from cradle to grave with Tier 3 escalation.
- Document work and train new employees via SOPs.
- Use ServiceNow to track requests and incidents.
- Identify process improvements to boost efficiency.
- Support after-hours or weekend tasks as needed.
Skills
Education
Tools
Job description
Regular
Top Secret/SCI
Top Secret SCI + Polygraph
None
IT Infrastructure and Operations
Skills: Microsoft Windows, Thin Client Technologies, Virtual Desktop Infrastructure (VDI)
Certifications: None
Experience: 3 + years of related experience
US Citizenship Required: Yes
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a TS/SCI level cleared Director Support Technician our team to support our Intelligence customer in Springfield, VA.
The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, and disposal (IMACD) service requests, and support the completion of special projects.
- Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
- Facilitate meetings and engage regularly with customers and members of senior leadership to address IT related questions or concerns, coordinate and plan emerging customer requirements, provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff.
- Deploy and sustain end-user devices and associated accessories.
- Manage hardware in all stages including unpacking and setup of end user devices.
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
- Install application software on end user device workstations via scripted install packages.
- Inventory management of UDS deployed software and end user devices.
- Provide user education and training in basic hardware and software functions.
- Create and maintain documentation and SOPs to train new employees.
- Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands.
- Identify and execute process improvements and other enhancements that improve operational efficiency.
- Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
- Train end-users in the proper use of hardware and software.
- May train large groups of end users.
- May require after-hours support or weekend support for mission, program and special project support.
- Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology; Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM; Patch Management (Windows).
- End User Hardware: Workstations (Thin Client, Thick Clients, Secure Tablets); Monitors, KVM's, Printers, Plotters; Print Server Configurations; VOIP phone; Removable Media; Print, Fax and Scan Support Services; Mobile Phone | Secure Tablets; Desktop VTC (DTVC); Desktop Image Management; Home Directory and Profile Support Services; E-mail Support Services; Software Support Services.
- Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM|MECM.
- Excellent troubleshooting capabilities.
- Strong time management skills and ability to work flexible schedules to meet job requirements.
- Strong communication skills.
- Strong work ethic and attention to detail.
- Strong writing skills (consistently document work completed).
- Ability to work independently on projects and/or tasks.
- Ability to move and lift computers, printers, monitors, and other hardware.
- Team player and willing to share knowledge and learn from others to ensure team's success.
- Enthusiasm and ability to adapt to new and changing technologies.
- TS/SCI Clearance w/ ability to obtain CI Poly.
- Education & Experience: BA/BS (or equivalent experience).
- A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification.
- ITIL v4 Foundations.
- 3-5 years of experience.
- 3+ years of supporting VIPs.
- Location: Customer Site.
- US Citizenship Required.
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- AI-powered career tool that identifies career steps and learning opportunities.
- Support: An internal mobility team focused on helping you achieve your career goals.
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
- Community: Award-winning culture of innovation and a military-friendly workplace.
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $93,662 - $121,900. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA VA Springfield
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.
For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT
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