Unified Collaboration (UC) Engineer

Verizon; San Diego (CA); Hybrid; USD 110,000 - 209,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan with company match

Paid holidays and personal days

Parental leave and tuition assistance

Job summary

Verizon is seeking a Unified Communications Engineer to support Navy NMCI UC infrastructure, delivering Tier III/IV operations, design, configuration, and troubleshooting of Cisco/Ribbon UC systems. You will work with CUCM, VCS, CMS, and related tools in a hybrid Navy environment.

Candidates should have 4+ years in UC, Security+ or higher clearance, and experience with SIP/PRI and SBCs. Cross-team collaboration and mentoring are part of the role.

Qualifications

• Bachelor's degree or 4+ years of work experience.
• 4+ years of relevant experience in telecom and UC.
• Active Secret Security Clearance or ability to obtain.
• Located near a NAVY base (e.g., San Diego).
• DOD 8570 Compliant - Security+.
• Federal Gov or Military Agency telecom experience.
• CCNP Collaboration / Ribbon Technologies preferred.
• 4+ years supporting Cisco and Ribbon UC/Collab products.
• Experience with CUCM, Unity, VCS, CMS, and TMS.
• Experience with SIP and PRI circuits and SBCs.

Responsibilities

• Maintain enterprise Cisco voice/video/presence systems.
• Support Tier III and Tier IV, ensure service delivery.
• Design, configure, implement and troubleshoot UC systems.
• Create and maintain documentation for voice/video systems.
• Mentor junior personnel and provide operational support.
• Troubleshoot IP networks in operations and security space.

Skills

Cisco CCNP Collaboration

SIP

PRI circuits

Ribbon technologies

CUCM

VCS

CMS

TMS

SBC

RAMP/Analytics

Education

Bachelor's degree or 4+ years experience

Tools

CUCM

Cisco Unity Connection

Cisco VCS

CMS

TMS

Cisco Telepresence MCU

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

Verizon is seeking Unified Communications Engineers to support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure. The Unified Communication Engineer will serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support. Candidate will utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshooting of Navy's unified communications systems and applications. Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.Responsibilities will include:

• Working as part of UC Team to maintain enterprise Cisco voice, video, presence systems.

• Understanding the codecs, protocols of Cisco and Ribbon technologies.

• Implementing of Cisco / Ribbon gateways.

• Helping with basic Network troubleshooting.

• Creating, maintaining and updating documentation of voice/video systems.

• Supporting IP communication networks in operations.

• Mentoring and developing junior personnel.

What we're looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Active Secret Security Clearance or the ability to obtain it.

• Located near a NAVY base (i.e. San Diego or Norfolk, etc)

• DOD 8570 Compliant - Security+

• Federal Gov or Military Agency experience in Telecom space

• Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience

• Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite

• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server,

• Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco

• Meeting Server (CMS) CUCM IM and Presence Services, Cisco Unified Attendant, Cisco

• Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS)

• Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics

• Proven experience and solid understanding of SIP and PRI circuits

Even better if you have one or more of the following:

• Bachelor's/Master's degree in Computer Science/Information technology.

• Strong knowledge of networking principles

• Excellent testing and troubleshooting skills

• Strong verbal and written communication

• Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures and network assessments.

If you believe this job posting is missing information required by the Virginia wage or salary range transparency law, please report it via [e-mail].

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.

• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $109,500.00 - $209,000.00.