Unified Capabilities (UC) NOC Technician III

Isys Technologies; Shiloh (IL); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

I2X Technologies is seeking a Network Operations Specialist to manage complex network issues across TDM and SIP trunks, ensuring high availability for mission-critical services. You will work with UC and DRSN environments, monitor alarms, and document incidents from detection to resolution in compliance with procedures.

US citizenship and an active TS/SCI clearance are required. Willingness to work 24x7 in a shift pattern is expected.

Qualifikationen

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
• Active TS/SCI clearance required.
• Able to work in a 24x7 shift work environment.
• Understanding of voice infrastructure and IP network topologies.

Aufgaben

• Create/update/resolve issues using a broad network knowledge and ServiceNow platform.
• Notify necessary contacts based on awareness networks, circuits or incidents.
• Configure and analyze customer circuits across TDM and SIP trunks.
• Work with customers and stakeholders to ensure maximum network availability.
• Proactively monitor network alarms across platform-specific tools.
• Provide global situational awareness and restore service after incidents.
• Document outages and resolutions in incident management systems.
• Perform configuration maintenance on route plans, device profiles, and call routing.
• Develop and recommend UC and DRSN solutions and processes.

Kenntnisse

Voice infrastructure knowledge

IP network topology knowledge

SIP and UC concepts

Event/problem troubleshooting

Network monitoring

Communication during incidents

Tools

Juniper IP technologies

Cisco devices

DRSN knowledge

ServiceNow

Jobbeschreibung

Minimum Clearance Required

Top Secret SCI

Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Qualifications

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Essential Requirements:

• US Citizenship is required.
• Active TS/SCI
• I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to re