Unemployment Operations & Verifications Specialist

Justworks; New York (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Justworks is seeking an Operations and Verifications Coordinator in New York City to support the Unemployment Insurance Claims Team with state inquiries and document submissions across agencies. This cross-functional role involves collaboration with Customer Success, Mailroom, Workplace, and Payment Tax units to maintain program integrity and deliver value to Justworks customers.

The position emphasizes attention to detail, ethical practice, clear communication, and the ability to learn new

Qualifications

• Minimum of 1 years of professional experience, preferably in unemployment claims, human resources, or other related fields.
• Proficiency in Adobe Acrobat required - including working knowledge of redacting, editing, resizing, organizing, and optimizing documents/files.
• Proficiency in utilizing AI-driven platforms to assist with information gathering, brainstorming, and drafting initial content to enhance overall productivity and accuracy.
• Experience with utilizing multiple systems and software programs.
• Demonstrated ability to proactively and autonomously learn new systems and processes.
• Comfortable with ambiguity; you enjoy figuring out what needs to be done and defining new processes.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Prior mailroom experience
• During the first 90 days of training you will be required to be in-office 5-days a week (Monday-Friday, 10am-7pm EST). After the first 90 days, you will move to a hybrid schedule requiring 2-3 days in-office per week (the exact days are up to the teams' discretion).

Responsibilities

• Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.
• Manage heavy mail volumes. Collect, scan, sort and file mail. Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.
• Collaborate closely with the Senior Coordinator of Unemployment Operations and Verification to provide direct support to the claims and registration teams.
• Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.
• Partner with the Unemployment Department to ensure that out-going and in-coming mail is addressed and sent to the appropriate state agency and other responsible parties.
• Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants. Schedule witness preparation meetings and complete hearing registrations.
• Assist senior team members in building out internal resources (help articles, training decks, etc.)
• Handle the processing of unemployment claim-related documents through the Non-State Information Data Exchange Systems (SIDES) format.
• Audit, verify, and protest unemployment benefit charge statements.
• Perform complete pulls from the state portal for unemployment-related documents.
• Verify the accuracy and completeness of retrieved documents.
• Triage documents and cases appropriately for efficient assignments.
• Communicate effectively with internal stakeholders regarding document status and requirements.
• Perform other related duties as assigned.

Skills

Detail-oriented

Ethical practice

Clear communication

Analytical thinking

Strong organizational skills

Tools

Adobe Acrobat

AI-driven platforms

Multiple systems/software

Mailroom experience

Job description

Justworks is seeking an Operations and Verifications Coordinator in New York City to support the Unemployment Insurance Claims Team with state inquiries and document submissions across agencies. This cross-functional role involves collaboration with Customer Success, Mailroom, Workplace, and Payment Tax units to maintain program integrity and deliver value to Justworks customers.

The position emphasizes attention to detail, ethical practice, clear communication, and the ability to learn new