Unemployment Insurance Support Specialist

Commonwealth of VA Careers; Vansant (VA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid leave

Health insurance options

13 paid state holidays

Job summary

Virginia Employment Commission seeks multiple UI Customer Service Representatives to provide front-line support for claimants and employers in Vansant, VA. You will guide users through filing and eligibility, assist with appeals, and document interactions with accuracy in a fast-paced environment.

The role emphasizes learning complex program rules, delivering excellent service, and growing toward full competency through a structured development program. Not remote; located in Vansant.

Qualifications

• Strong customer service and communication skills.
• Ability to learn and apply complex program rules and procedures.
• Accuracy in documentation and system navigation.
• Ability to handle moderately complex claimant issues with guidance.
• Growing independence in problem solving and policy interpretation.

Responsibilities

• Provide skilled front-line UI assistance to claimants and employers.
• Guide users through filing and eligibility requirements and handling questions.
• Support appeals and fact-finding processes and document interactions carefully.
• Maintain policy and system knowledge to ensure compliance and service quality.

Skills

Customer service

Communication

Policy interpretation

Documentation accuracy

Problem solving

Calm under pressure

Job description

Virginia Employment Commission seeks multiple UI Customer Service Representatives to provide front-line support for claimants and employers in Vansant, VA. You will guide users through filing and eligibility, assist with appeals, and document interactions with accuracy in a fast-paced environment.

The role emphasizes learning complex program rules, delivering excellent service, and growing toward full competency through a structured development program. Not remote; located in Vansant.