Unemployment Insurance Examiner (Contribution)

Ohio Department of Public Safety; Kentucky; On-site; USD 52,000 - 65,000; Full time

Job summary

Ohio Department of Job and Family Services seeks an Unemployment Insurance Examiner (Contribution) to process employer tax accounts and service inquiries. The role uses The SOURCE to manage routine and complex cases, with responsibilities spanning inquiries by phone, email, and in person, and ensuring accurate tax processing.

The position is full-time, with hours 8:00 a.m.–5:00 p.m., located in OH, and requires travel to Columbus as needed.

Qualifications

• 12 months experience in interpreting, applying and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) and 6 months training or 6 months training or 6 months experience in customer contact (i.e., telephone, face‑to‑face, and/or electronic communication) for purposes of problem solving.
• 4 courses in business administration, public administration, human services, or social sciences and 6 months training or 6 months experience in operation of personal computer and 6 months training or 6 months experience in customer contact (i.e., telephone, face‑to‑face, and/or electronic communication) for purposes of problem solving.
• Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Help employers file and pay unemployment taxes and explain their statements and bills.
• Use our internal system, The SOURCE, to handle both routine and complex tax cases.
• Answer employer questions by phone, email, and in person; explain unemployment tax laws; and resolve account issues.
• Set up and update accounts, add third-party agents, adjust wage reports, manage reimbursing accounts, verify IRS recertifications and process refunds, waivers, and tax payments.
• Rotate travel to work on-site in Columbus at 2098 Integrity Drive.

Skills

Customer Service

Computer Literacy

Customer Research

Interviewing

Attention to Detail

Problem Solving

Time Management

Verbal Communication

Written Communication

Job description

Job Description - Unemployment Insurance Examiner (Contribution) (2600075I)

Unemployment Insurance Examiner (Contribution) ( 2600075I )

Organization

Job & Family Services

Agency Contact Name and Information : [e-mail]

Unposting Date

Sep 30, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO

Compensation : 24.88

Schedule

Full-time

Work Hours : 8:00 AM - 5:00 PM

Union : OCSEA

Primary Job Skill

Customer Service

Technical Skills : Computer Literacy, Customer Research, Interviewing, Customer Service

Professional Skills : Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Job Description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc .

What You Will Do

In this role, you will help employers file and pay unemployment taxes and explain their statements and bills. You will use our internal system, The SOURCE, to handle both routine and complex tax cases.

Your daily work includes answering employer questions by phone, email, and in person; explaining unemployment tax laws; and resolving account issues. You will also set up and update accounts, add third-party agents, adjust wage reports, manage reimbursing accounts, verify IRS recertifications and process refunds, waivers, and tax payments.

The job can be challenging, especially when working with frustrated callers or learning the tax software. Strong attention to detail and good customer service skills are essential. You will need to manage multiple tasks and deadlines while balancing phone responsibilities with case processing. The position also includes a rotating travel requirement to work on-site in Columbus at 2098 Integrity Drive.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Rotating schedule to work in Columbus (2098 Integrity Dr).

PN(s): 20034719, 20048595, 20048610, 20048605, 20048651, 20048631

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The candidate, at minimum, must have the following:

Option 1:

12 months experience in interpreting, applying and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) and 6 months training or 6 months training or 6 months experience in customer contact (i.e., telephone, face‑to‑face, and/or electronic communication) for purposes of problem solving.

OR

Option 2:

4 courses in business administration, public administration, human services, or social sciences and 6 months training or 6 months experience in operation of personal computer and 6 months training or 6 months experience in customer contact (i.e., telephone, face‑to‑face, and/or electronic communication) for purposes of problem solving.

OR

Option 3:

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 29

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$24.88

$25.61

$26.54

$27.56

$28.76

$30.10

$31.47

Annual

$51,750

$53,269

$55,203

$57,325

$59,821

$62,608

$65,458

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

Supplemental Information

Selection Priority Notice

OCSEA

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.