Human Services Analyst

Commonwealth of PA; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Commonwealth of PA is seeking a detail-oriented Human Services Analyst to review and analyze Medical Assistance policies for statewide operations. You will coordinate with staff, prepare policy documents, and support program improvements while ensuring compliance with federal and state requirements.

The role emphasizes independent work and teamwork, requiring strong analytical and communication skills to guide staff and stakeholders.

Qualifications

• Requires one year of professional experience in human services, health care, or health insurance programs and a bachelor's degree, or equivalent experience.
• Ability to interpret and evaluate policies and programs to meet state and federal requirements.

Responsibilities

• Policy review: assess statewide Medical Assistance policies for compliance with state and federal rules.
• Program analysis: evaluate programs and suggest improvements to support operations.
• Document preparation: create reports, briefing materials, and policy documents.
• Stakeholder coordination: participate in meetings and maintain productive working relationships.
• Research activities: gather data for development of program materials and procedures.

Skills

Analytical thinking

Strong communication

Attention to detail

Independent worker

Collaborative

Education

Bachelor's degree

Job description

THE POSITION

Do you thrive in a challenging, fast-paced work environment? Are you a detail-oriented person with strong communication, critical thinking, and analytical skills who is capable of working independently while also collaborating with colleagues and stakeholders? If these traits describe you, the Department of Human Services (DHS) Office of Medical Assistance Programs (OMAP) may have the position you are looking for. We are in need of a Human Services Analyst to review, analyze and evaluate Medical Assistance policies. If this is the direction you can envision moving your Commonwealth career,

DESCRIPTION OF WORK

This role focuses on reviewing, interpreting, and analyzing Medical Assistance policies to support statewide program operations. It also involves coordinating activities, preparing documents, and providing guidance to staff. As a Human Services Analyst, you will perform the following duties:

• Policy Review: Examine statewide Medical Assistance policies and determine compliance with federal and state requirements
• Program Analysis: Evaluate Medical Assistance programs and recommend improvements to support operational goals
• Document Preparation: Develop reports, briefing materials, and policy documents for internal and external review
• Stakeholder Coordination: Participate in meetings and presentations to maintain productive working relationships
• Research Activities: Gather and assess information used for the development of program materials and procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, two days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:

  • Promotion Without Exam

  • Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)

  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)

  • Voluntary Demotion

  • Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:

  • Business Analyst 1

  • Childline Caseworker

  • Child Support Enforcement Specialist

  • Forensic Therapeutic Activities Worker

  • HIPP Operations Specialist

  • Income Maintenance Caseworker

  • Licensed Practical Nurse

  • Medical Assistance Program Technician Supervisor

  • Program Analyst 1

  • Residential Services Worker

  • Social Worker 1

  • Therapeutic Activities Worker

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  • Third Party Liability Agent

  • Third Party Liability Specialist

  • Vocational Services Worker

• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

• The promotion without examination requirements are issued in accordance with merit system employment regulations.

• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.