Unemployment Compensation Executive 1

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 70,000 - 100,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks an Unemployment Compensation Executive 1 to lead UC operations across claimant and employer services, guiding staff, reviewing procedures, and aligning daily work with statewide goals. You will drive process improvements, quality, and responsive service for claimants and employers.

Work is full-time with standard hours, and telework opportunities may be available after probation, contingent on policy and security requirements.

Qualifications

• Six years of responsible administrative or staff experience including three years in a public employment security agency in the area of unemployment compensation or a closely related program within or outside government service.
• Any equivalent combination of experience and/or training which provides the Required Knowledges, Skills, and Abilities.

Responsibilities

• Operations Leadership: Direct staff across claimant and employer services to support UC processing.
• Program Oversight: Manage functions such as wage record maintenance, claim adjustments, and employer account actions.
• Training Development: Ensure training programs and operating procedures remain current and effective.
• Quality Monitoring: Review performance measures to maintain high quality and strong customer responsiveness.
• Policy Guidance: Interpret UC law to establish procedures and recommend needed changes.
• Project Coordination: Participate in modernization efforts and support system improvements across UC Operations.

Skills

Administrative experience

Public sector experience

Unemployment compensation

Bachelor's degree

Education

Bachelor's degree

Job description

THE POSITION

The Unemployment Compensation Executive 1 position with the Office of Unemployment Compensation Service Centers offers a chance to lead key operations that support claimants and employers across Pennsylvania. You will guide teams, strengthen processes, and help maintain high standards of service. This role allows you to grow as a leader while shaping programs that reach communities statewide. Join an agency that values dedication, teamwork, and strong public service.

DESCRIPTION OF WORK

This position directs Unemployment Compensation (UC) operations by overseeing claimant and employer service functions, reviewing procedures, and ensuring daily workflow supports statewide goals. It plays a central role in guiding staff, improving processes, and maintaining high quality across UC operations. As an Unemployment Compensation Executive 1, you will perform the following duties:

• Operations Leadership: Direct staff across claimant and employer services to support UC processing
• Program Oversight: Manage functions such as wage record maintenance, claim adjustments, and employer account actions
• Training Development: Ensure training programs and operating procedures remain current and effective
• Quality Monitoring: Review performance measures to maintain high quality and strong customer responsiveness
• Policy Guidance: Interpret UC law to establish procedures and recommend needed changes
• Project Coordination: Participate in modernization efforts and support system improvements across UC Operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30-minute lunch. Work hours may vary based on operational needs.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six years of responsible administrative or staff experience including three years in a public employment security agency in the area of unemployment compensation or a closely related program within or outside government service, and a bachelor’s degree; or
• Any equivalent combination of experience and/or training which provides the Required Knowledges, Skills, and Abilities.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans:

• Pennsylvania law (51 Pa. C.S.
  1. provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.