Underwriting Support Specialist - Client Services & Workflow

Markel; Chicago (IL); On-site; USD 30,004 - 41,259; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO and holidays

Job summary

Markel in Chicago, IL is seeking an Underwriting Support Specialist to assist the underwriting team, manage day-to-day client servicing, and facilitate smooth transactions. You will gather information, ensure document accuracy, and maintain timely communications with agents and internal partners.

The role requires strong communication, multi‑tasking, and a detail‑oriented approach. A high school diploma is required, with a preference for a bachelor’s degree and progress toward an insurance

Qualifications

• Excellent oral and written communication and organizational skills.
• Ability to multi‑task in fast‑paced environment.
• Ability to work independently and within a team.
• Ability to follow process and attention to details.
• Willingness to work toward insurance designation (AINS).
• Intermediate level of proficiency in MS Word and Excel.

Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilize continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
• Under Underwriter direction, attach appropriate forms and make policy changes as requested.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Skills

Communication skills

Multitasking

Teamwork

Attention to detail

AINS

MS Word & Excel

Education

High School Diploma

Bachelor's degree preferred

Job description

Markel in Chicago, IL is seeking an Underwriting Support Specialist to assist the underwriting team, manage day-to-day client servicing, and facilitate smooth transactions. You will gather information, ensure document accuracy, and maintain timely communications with agents and internal partners.

The role requires strong communication, multi‑tasking, and a detail‑oriented approach. A high school diploma is required, with a preference for a bachelor’s degree and progress toward an insurance