Underwriting Ops Innovator: AI & Efficiency

First Chicago Insurance Company; Chicago (IL); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Health benefits

401(k)

Paid time off

Job summary

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to support the underwriting operations and improve efficiency, compliance, and system performance across the department. The role partners with the Underwriting Operations Manager on audits, vendor management, and technology initiatives.

You will help document processes, develop training materials, and analyze data to identify trends and opportunities.

Qualifications

• Bachelor's degree in business, Insurance, Risk Management, or a related field preferred.
• 3+ years of experience in insurance operations, underwriting, policy administration, or related insurance functions.
• Experience with operational reporting, audits, or quality assurance activities.

Responsibilities

• Partner with the Underwriting Operations Manager to support operational initiatives, process improvements, and departmental projects.
• Assist in identifying opportunities to utilize AI, automation, and technology solutions to improve underwriting efficiency, accuracy, and compliance.
• Support the testing, implementation, and maintenance of underwriting systems, workflows, and operational enhancements.
• Collaborate with the Underwriting QA team to document business requirements, conduct testing, and validate process improvements.
• Participate in change management activities, including communications, training coordination, and adoption support for new systems and procedures.
• Prepare reports, analyses, and recommendations to support underwriting leadership decision-making.
• Assist in developing and maintaining training materials, job aids, reference guides, and educational resources.
• Perform compliance-related audits and quality reviews to ensure adherence to regulatory requirements, company guidelines, and underwriting standards.
• Support monitoring and analysis of underwriting vendor performance, utilization, service levels, and cost effectiveness.
• Assist with evaluating data sources, tools, and operational solutions through research and cost-benefit analysis.
• Partner with underwriting, claims, IT, and other business units to resolve operational issues and improve workflow efficiencies.

Skills

Analytical skills

Problem solving

Communication skills

Microsoft Excel

Education

Bachelor's degree in business, Insurance, Risk Management, or a related field

Tools

Microsoft Office Suite

Job description

First Chicago Insurance Company is seeking an Underwriting Operations Specialist to support the underwriting operations and improve efficiency, compliance, and system performance across the department. The role partners with the Underwriting Operations Manager on audits, vendor management, and technology initiatives.

You will help document processes, develop training materials, and analyze data to identify trends and opportunities.