Underwriting Ops & AI Automation Specialist

Warrior Insurance Network; Chicago (IL); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental and Vision

401(k) with match

PTO & Holidays

Tuition Reimbursement

Wellness Program

Telemedicine

Job summary

Warrior Insurance Network (WIN) is seeking an Underwriting Operations Specialist to join our growing organization in Chicago. The role supports the Underwriting Operations Manager to improve efficiency, compliance, workflow, and system performance across underwriting operations.

The Specialist assists with audits, vendor management, data analysis, training development, and implementation of new underwriting tools and procedures.

Qualifications

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Responsibilities

• Partner with the Underwriting Operations Manager to support operational initiatives, process improvements, and departmental projects.
• Assist in identifying opportunities to utilize AI, automation, and technology solutions to improve underwriting efficiency, accuracy, and compliance.
• Support the testing, implementation, and maintenance of underwriting systems, workflows, and operational enhancements.
• Collaborate with the Underwriting QA team to document business requirements, conduct testing, and validate process improvements.
• Participate in change management activities, including communications, training coordination, and adoption support for new systems and procedures.
• Conduct reviews of underwriting policies, transactions, and claims to identify trends, patterns, and opportunities for improvement.
• Prepare reports, analyses, and recommendations to support underwriting leadership decision-making.
• Assist in developing and maintaining training materials, job aids, reference guides, and educational resources for Underwriting, Claims, Marketing, and Independent Agents.
• Perform compliance-related audits and quality reviews to ensure adherence to regulatory requirements, company guidelines, and underwriting standards.
• Support monitoring and analysis of underwriting vendor performance, utilization, service levels, and cost effectiveness.
• Assist with evaluating data sources, tools, and operational solutions through research and cost-benefit analysis.
• Partner with underwriting, claims, IT, and other business units to resolve operational issues and improve workflow efficiencies.
• Maintain accurate operational documentation, procedures, and process maps.
• Compile and track key performance indicators (KPIs), audit results, vendor metrics, and operational outcomes.
• Assist with special projects, system conversions, regulatory initiatives, and cross-functional business efforts as assigned.
• Provide operational support and guidance to underwriting staff regarding procedures, systems, and best practices.
• Serve as a backup resource for critical operational functions within the Underwriting Department.

Skills

Analytical skills

Problem solving

Attention to detail

Communication

Education

Bachelor's degree in business or related field

Tools

Excel

PowerPoint

Word

Job description

Warrior Insurance Network (WIN) is seeking an Underwriting Operations Specialist to join our growing organization in Chicago. The role supports the Underwriting Operations Manager to improve efficiency, compliance, workflow, and system performance across underwriting operations.

The Specialist assists with audits, vendor management, data analysis, training development, and implementation of new underwriting tools and procedures.