Underwriting Manager

USA Underwriters Insurance Company; Birmingham (MI); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

USA Underwriters seeks an Underwriting Manager to lead and mentor the underwriting team. This player-coach role combines hands-on technical underwriting with staff development and process optimization.

You will ensure compliance with multi‑state regulations and drive efficiency across the department. The ideal candidate has 4+ years of underwriting leadership experience, a CPCU designation (or active pursuit), and strong communication skills to coach staff and collaborate with leadership.

Qualifications

• 4+ years of underwriting experience with supervisory or lead capacity.
• CPCU designation highly desirable; pursuing CPCU encouraged.
• Strong analytical abilities and data interpretation under pressure.
• Proactive, collaborative leadership style and ability to share leadership space.

Responsibilities

• Supervise underwriting staff and mentor team.
• Monitor queues and workloads to maintain elite service levels.
• Act as escalation point for complex underwriting decisions and provide hands-on support.
• Conduct regular file audits to elevate technical skills and enforce guidelines.
• Ensure underwriting actions comply with state regulations.
• Collaborate to identify bottlenecks and implement process improvements.

Skills

P&C underwriting

CPCU

Analytical skills

Leadership

Communication

Education

CPCU certification

Job description

USA Underwriters is seeking a high-caliber Underwriting Manager to join our leadership team. Working side-by-side with our existing Underwriter Supervisor, you will be responsible for the direct supervision, mentorship, and operational excellence of the Underwriting department staff.

This is a "player-coach" role intended for a leader who thrives on team development and process optimization but possesses the deep technical expertise to step into the trenches and "firefight" at the same time.

Must be highly organized & efficient with time management.

Must know how to delegate and how to manage people.

Primary Responsibilities

• Team Supervision: Partner with the existing Underwriting Supervisor to provide daily leadership to the underwriting staff, ensuring adherence and creating internal productivity standards.
• Workload Management: Monitor departmental queues and requests; redistribute workloads as necessary to maintain elite service levels across our multi-state footprint.
• Technical "Firefighting": Act as the co-primary escalation point for complex underwriting decisions. Provide hands‑on support to the team during peak cycles or system transitions.
• Performance Mentorship: Conduct regular file audits. Focus on elevating the technical skill set of the staff and ensuring consistent application of underwriting guidelines.
• Compliance Oversight: Ensure all underwriting actions align with state‑specific regulations.
• Process Engineering: Collaborate with existing Supervisor to identify bottlenecks in the underwriting workflow and implement "Clear" system improvements together.

Requirements & Qualifications

• Management Experience: Proven track record of managing and developing a team in a fast-paced environment.
• Industry Expertise: Strong P&C (Property & Casualty) underwriting experience is mandatory. Ideally, the candidate will have a background in non-standard auto, with a deep understanding of high-frequency/high-severity risk profiles.
• Professional Certification: A CPCU designation is highly desirable. We also strongly encourage candidates who are currently "go-getters" pursuing their CPCU to apply.
• Analytical Prowess: Ability to interpret complex data and make firm, documented decisions under pressure.
• Leadership Style: A proactive, collaborative spirit. You must be able to share leadership space effectively with the existing Supervisor while maintaining a unified front for the department.
• Communication Mastery: Exceptional ability to deliver feedback that is firm yet professional, consistent with our high-performance culture.

Education & Experience

• Professional Tenure: 4+ years of underwriting experience with at least 2 years in a supervisory or lead capacity.

• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you previously worked in the insurance industry?