Underwriting Assistant New San Francisco, California

Resilience; San Francisco (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Innovative company culture

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development & career_adv成

Flexible paid time off

Employee referral bonus

Job summary

Resilience is hiring an Underwriting Assistant on the Operations team in San Francisco. You will own the administrative velocity and transactional accuracy needed to evaluate cyber and tech E&O applications at scale.

In this foundational, high‑visibility role, you will learn from leaders across Underwriting, Claims, Marketing & Distribution, Finance, Legal, and Security Operations while handling file processing, broker communications, and policy issuance.

Qualifications

• Strong analytical and attention to detail required.
• Excellent written and verbal communication.
• Ability to multi‑task in a fast‑paced environment.
• Interest in cybersecurity and tech risk is beneficial.
• Experience in customer service or administrative roles helps.

Responsibilities

• Process and review incoming insurance applications.
• Maintain front-line communication with brokers, clients and team members.
• Prepare and issue policies and endorsements.
• Ensure file compliance throughout policy lifecycle.
• Collaborate cross‑functionally to optimize portfolio management.
• Tackle operational projects as the platform scales.

Skills

Analytical thinking

Communication

Attention to detail

Organizational skills

Team collaboration

Cybersecurity interest

Tools

G-Suite

Salesforce

Job description

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed.

Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital.

The Hook: Why this role matters now

Launch your career at the high-velocity intersection of cyber risk, insurance, and technology. As an Underwriting Assistant on our Operations team, you won’t just be filing paperwork or sitting on the sidelines. You will take complete ownership of the administrative velocity and transactional accuracy that enables our underwriting team to evaluate cyber and tech E&O applications at scale. This is a foundational, high-visibility role where you will learn directly from seasoned leaders across Underwriting, Claims, Marketing & Distribution, Finance, Legal, and our internal Security Operations team, serving as a critical operational pillar of our regional growth.

The Mission: What you will achieve in the first 6 months

In your first six months, you will take full accountability for processing and reviewing incoming insurance applications, ensuring every file is complete, accurate, and ready for deep underwriting evaluation on both new business and renewals. You will own the front‑line communication loop, responding promptly to inquiries from brokers, clients, and internal team members while building strong broker relationships that drive smooth, frictionless transactions. Beyond basic file management, you will prepare and issue policies and endorsements, maintain strict file compliance throughout the policy lifecycle, collaborate cross‑functionally with Claims, Security Sales, Security Engagement, and PAS teams to optimize portfolio management, and tackle key operational projects as our platform scales.

The Toolkit:

• Excellent analytical skills with relentless attention to detail.
• Exceptional written and verbal communication skills paired with a customer‑first mindset for resolving inquiries and building broker rapport.
• A proven ability to multi-task, stay organized, and thrive in a fast‑paced, highly dynamic environment.
• A genuine passion or curiosity for cybersecurity, technology, and cyber risk. (This role is tailored for ambitious recent graduates and early‑career professionals).
• Prior customer service, support, or administrative experience in a fast‑growing environment.
• Familiarity with modern productivity tools (G‑Suite, Salesforce) or basic insurance operations concepts.

The Culture: How we work

We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will work in a highly collaborative, cross‑functional environment where you will be expected to raise your hand, ask questions, take real pride in the precision of your work, and continuously expand your industry expertise.

The Benefits: Standardized perks

You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities.

Compensation range

$60,000 - $75,000 USD

What Resilience Offers You

• Innovative company culture
• Family paid leave
• Paid healthcare for employees
• 401k/Pension
• Professional development & career advancements
• Flexible paid time off
• Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility‑related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.