Claims Specialist

Resilience; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work schedules

Paid healthcare for employees

401k/Pension

Professional development & career Adv.

Employee referral bonus

Family paid leave

Flexible paid time off

Job summary

Resilience is seeking a Claims Specialist to lead investigations and management of Cyber, Technology Errors & Omissions, and other professional lines claims. You will own a dedicated portfolio, negotiate settlements, and ensure precise documentation while coordinating with internal security and technology teams.

You will also work with external providers to reduce losses and contribute to data-driven risk refinement with Underwriting, shaping proactive incident response and prevention for

Qualifications

• 2-4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
• Demonstrated ability to evaluate primary and excess coverage, navigate complex cases, and communicate clearly with insureds, brokers, vendors, and underwriters.
• Expertise in handling third-party claims, particularly Technology Errors & Omissions and Miscellaneous Professional Lines.
• Established connections within the cyber broking community, incident response, or cybersecurity sectors.

Responsibilities

• Own the day-to-day investigation and management of Cyber, Tech E&O, and Miscellaneous Professional Lines claims.
• Collaborate with internal security and technology teams to offer proactive incident response and preventative services.
• Manage external service providers during incidents to reduce losses and ensure meticulous file documentation.
• Establish a continuous data/analytics feedback loop with Underwriting to refine risk selection.

Skills

Claims handling experience

Cyber insurance knowledge

Stakeholder communication

Policy analysis

Job description

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities - and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries - Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed.

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities - and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries - Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed.

Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital.

The Hook: Why this role matters now

Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won't just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients.

The Mission: What you will achieve in the first 6 months

In your first six months, you will take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts to recommend accurate claim reserves. Moving beyond traditional claims handling, you will collaborate deeply with Resilience's internal security and technology teams to offer policyholders proactive incident response and preventative services. Furthermore, you will manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach.

The Toolkit: Technical skills vs. "nice-to-haves"

• 2-4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
• You must have a demonstrated ability to evaluate primary and excess coverage, navigate increasingly complex cases, and maintain exceptionally clear communication with diverse stakeholders, including insureds, brokers, vendors, and underwriters. (Note: A Juris Doctor (JD) degree is NOT required for this role).
• Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines.
• Established connections within the cyber broking community, incident response, or cybersecurity sectors.

The Culture: How we work

We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will work cross-functionally across our security, technology, and underwriting departments, requiring a proactive, collaborative approach to problem-solving in a fast-paced environment.

The Benefits: Standardized perks

You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities.

Compensation range: $100,000 USD - $130,000 USD

What Resilience Offers You

• Innovative company culture
• Flexible work schedules
• Family paid leave
• Paid healthcare for employees
• 401k/Pension
• Professional development & career advancements
• Flexible paid time off
• Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.