Underwriting Assistant

ERGO Group AG; Wayne (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking an Underwriting Support Specialist to assist with qualifying accounts and enhancing customer service. The ideal candidate will possess strong analytical skills, experience in customer interaction, and proficiency in MS Office, particularly Excel. This role involves handling inquiries and utilizing data to support underwriting processes effectively. The company is dedicated to fostering a diverse and inclusive work environment.

Qualifications

• Experience in providing exceptional customer experience and handling customer escalations.
• Experience with internet research.

Responsibilities

• Provide support to Underwriting by qualifying accounts according to HSB guidelines.
• Research property locations for prior coverage and losses.
• Take inbound phone calls and communicate with brokers/agencies.

Skills

Data entry

Problem solving

Analytical skills

Communication

Attention to detail

Multi-tasking

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office Suite

Excel

Job description

Provide support to Underwriting by qualifying accounts according to HSB guidelines. Research property locations for prior coverage and losses, assign occupancies to locations using established performance standards that are responsive to marketing, underwriting, retention and services goals. Focus on special handling and highly serviceable accounts (HAS), including hospitals, municipalities and colleges. Take inbound phone calls and communicating with brokers/agencies, customers and internal departments.

Education and Experience:

• Bachelor’s degree or equivalent work experience is required
• Experience in providing exceptional customer experience and handling customer escalations
• Experience with internet research

Knowledge and Skills:

• Excellent data entry, telephone and PC skills. Familiar with MS Office Suite
• Proficient in Excel with the ability to create, format, calculate and report
• Good verbal and written communication skills
• Strong problem solving, analytical and presentation skills
• Attention to detail
• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.