Underwriting Assistant

Great West, An Old Republic Company; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Great West Casualty Company — an Old Republic Company — seeks an Underwriting Assistant in Knoxville, TN to support the underwriting team and serve agents and insureds. You will help process applications, gather data, and communicate coverage details with accuracy and professionalism.

Ideal candidates bring at least six years of clerical experience, strong detail orientation, and excellent written and verbal communication skills, with proficiency in Microsoft Office and related systems.

Qualifications

• High school diploma or equivalent required.
• Minimum six years of progressive clerical experience; insurance industry preferred.
• Experience in underwriting/insurance operations environment a plus.
• Strong attention to detail with the ability to review and process complex information.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Review and prepare new and renewal fleet applications for completeness.
• Gather and analyze underwriting data: loss runs, financials, MVRs, SAFER, ratings.
• Communicate with agents, insureds and internal stakeholders on coverage and processes.
• Process bind orders and maintain policy documentation.
• Assist with renewal prep, cancellations, retention agreements and audits.
• Review, rate and process endorsements and policy changes.
• Support underwriting operations with training, workflow management and backup.

Skills

Attention to detail

Communication skills

Time management

Organizational skills

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location: Knoxville, TN

Join Our Team as an Underwriting Assistant!

Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? Great West Casualty Company is seeking an Underwriting Assistant to play a key role in supporting our underwriting team and delivering exceptional service to our agents and insureds. This position offers the opportunity to build insurance expertise while contributing directly to our success in serving the transportation industry.

What You'll Do

• Reviewing and preparing new and renewal fleet applications, ensuring information is complete and accurate.
• Gathering and analyzing underwriting data, including loss runs, financial information, motor vehicle reports, SAFER reports, and experience ratings.
• Communicating with agents, insureds, and internal stakeholders to answer questions regarding coverage, underwriting processes, and policy administration.
• Processing bind orders and ensuring policy documentation is complete and properly maintained.
• Assisting with renewal preparation, cancellation notices, retention agreements, premium audits, and monthly reporting follow-ups.
• Reviewing, rating, and processing endorsements and policy changes.
• Supporting underwriting operations through training assistance, workflow management, and backup support for time-sensitive responsibilities.

What You'll Bring

Required Qualifications

• High school diploma or equivalent required.
• Minimum six years of progressive clerical experience required; insurance industry experience strongly preferred.
• Experience working within an underwriting, insurance operations, or related administrative environment is a plus.
• Strong attention to detail with the ability to accurately review and process complex information.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office products and business systems.

Success Factors

• Commitment to maintaining confidentiality and professionalism.
• Strong customer service mindset with a focus on building positive relationships.
• Dependable with excellent attendance and follow-through.
• Demonstrates integrity, accountability, and sound judgment.
• Willingness to learn and participate in ongoing professional development.

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees—more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting our claims teams, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward—one mile at a time.

To learn more about Great West and our office locations, please visit www.orgreatwest.com.