Underwriting Assistant

Kalepa; Alexandria, Northern (VA, KY); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Job summary

MSIG USA is seeking an underwriting support specialist in the Alexandria, VA area. You will assist underwriting staff by collecting data, organizing files and reports, and handling administrative duties related to new and renewal accounts to ensure efficient and accurate processing.

The role emphasizes data gathering, file prep, and strong customer service for internal teams and brokers. Bachelor's degree is preferred, HS diploma required, and salary ranges are provided with benefits.

Qualifications

• Data entry and data gathering for underwriting projects.
• Strong customer service and administrative coordination.
• Ability to organize files and reports and support underwriting staff.

Responsibilities

• Input data into Tinubu for portfolio management and underwriting decisions.
• Prepare and organize new/renewal policy files for underwriter review.
• Create account summaries, worksheets, and electronic documentation packages.
• Maintain account databases and ensure up-to-date information.
• Provide timely professional service to internal and external customers.

Skills

Data entry

Customer service

Administrative support

Education

Bachelor's degree preferred

High school diploma required

Tools

Tinubu

Job description

MSIG USA continues to grow! Company Overview: MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary / Job Purpose

Provides support and assistance to underwriting staff including collecting data; organizing files and reports; performing administrative and customer service duties regarding new and renewal accounts that will assist in ensuring the underwriting process is handled efficiently and accurately.

Essential Functions

• Inputs data into Tinubu for both portfolio management as well as improve underwriting decisions.
• Gathers and organizes information to prepare new and renewal policy/account files for underwriter review and direction in accordance with company underwriting guidelines and standards.
• This may include, but is not limited to, setting up folders; preparing and completing account summary worksheets; schedule rating worksheets; broker follow ups and preparing electronic underwriting files and documentation package for bound accounts.
• Maintains various account databases outside Tinubu to ensure up to date information and status updates are recorded.
• Provides timely and professional customer service to internal and external customers including Underwriters; Operations staff; Brokers; to facilitate the processing of business and to ensure excellent customer service to our accounts and prospects.
• Responds to brokers service requests for invoices, powers of attorney, etc.; ensuring all appropriate documentation is received; troubleshooting for transaction processing issues with Operations Department and researching and assisting in resolving telephone and written inquiries generated from internal and external customers (i.e. policy/account status, rating and billing issues, etc.).
• Reviews new/renewal submissions for necessary underwriting data and follows up with broker for information.

Education and Experience Required

Diploma/Degree & Experience Bachelor’s Degree preferred; high school diploma required.

Why Join MSIG USA?

At MSIG USA, strength comes from experience — and vision. Backed by a 350-year global legacy, we are forging a path forward in specialty insurance with the same stability and discipline that define our foundation. We are focused on innovation that matters: data-driven, client-focused, and built for long-term impact. You’ll join a company that values performance, integrity, and purposeful growth. Your role here is more than a job — it’s a commitment to delivering excellence alongside a high-performing, collaborative team.

Competitive Compensation Package includes

Competitive salary commensurate with experience along with a performance-based bonus. SALARY: The estimated salary range for this position is $55,000.00 - 90,000.00 per year. This is a good‑faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid Parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities. Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally. MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent. Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally. The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc. Specialties: All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.