Senior Claims Representative

Msig USA; Princeton, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MSIG USA seeks an experienced claims adjuster to handle moderate to complex claims, conduct investigations, determine indemnity and coverage, and settle claims fairly under guidelines. The role emphasizes timely case documentation, regulatory compliance, and collaboration with clients and underwriters.

The position requires 5+ years of claims experience with strong negotiation and analytical skills, with a preference for a Bachelor's degree.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 5+ years of claims experience, including ability to negotiate settlements, verify coverage, set reserves, and conduct investigations in line with state regulations.

Responsibilities

• Receives new claim assignments of moderate to complex nature and analyzes the claim to determine required investigation and handling.
• Determines indemnity issues or questions of coverage per guidelines and principals.
• Performs timely investigations and proper reserve changes within delegated authority.
• Manages and negotiates timely and equitable claim payments and settlements per policy and regulatory requirements.
• Maintains case diaries and accurate documentation; provides required reports to agencies.

Skills

Negotiation

Investigations

Reserving

Regulatory compliance

Communication with clients

Education

High School Diploma/GED

Bachelor's degree (preferred)

Job description

MSIG USA continues to grow! MSIG USA is the US-based subsidiary of MS & AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose

This position is responsible to adjust assigned claims within delegated limits of authority, conduct timely and thorough investigations, handle subrogation claims, and complete fair and equitable claim settlements in accordance with MSMM Claim Handling Guidelines and/or requirements of principals regarding TPA business to ensure services are provided in a fair, equitable and timely manner.

Essential Functions

• Receives new claim assignments of a moderate to complex nature and analyzes the nature of the claim to determine required investigation and handling.
• Determines and identifies indemnity issues or questions of coverage in accordance with MSMM Claims Handling Guidelines and/or requirements of principals regarding TPA business.
• Performs timely and thorough investigations including necessary survey arrangement in compliance with all jurisdictional requirements and/or entitlements.
• Conducts an informed case analysis to initiate reserve changes within assigned authority and makes recommendations to supervisor or manager where assigned authority is exceeded.
• Manages, controls and negotiates timely and equitable claim payments and settlements in accordance with jurisdictional and fair claims practice requirements and company policy and procedures.
• Investigates, evaluates and resolves moderate level claims files.
• Maintains current case diary and ensures retention of appropriate hard copy file documentation.
• Provides accurate claims system documentation as required by company claim manuals and procedures.
• Responsible for completion and/or submission of claim forms and reports as required by outside agencies.
• May handle subrogation of claims within delegated limits of authority, including identification of responsible parties, preparation of claim notice, correspondence with carriers, and negotiation of settlement in accordance with MSMM Recovery Procedures.
• May be required to assign the defense of lawsuits to approved defense counsel; directs and monitors quality and performance of defense counsel.
• Maintains compliance with all requirements of the company’s Litigation Management Program.
• Reviews and adjusts, where appropriate, fee bills and legal expenses for accuracy and reasonableness.
• Services the claim needs of our customers including insureds, claimants, brokers, etc., in accordance with company policy and procedures, and attends client visitations with underwriters and other parties to conduct presentations and reviews.
• Maintains ongoing communication with all customers throughout the claims process in an effort to provide timely and appropriate claim status as appropriate and/or required by statutory regulations.
• Completes timely and accurate data reports to state reporting agencies to ensured full compliance with MSMM and regulatory requirement.
• Maintains full compliance with all regulatory Fair Claim Practices Acts and state and federal regulations.
• Mainains full compliance with all state licensing and continuing education requirements to ensure current and appropriate filing/standing of all adjuster licenses.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Required

• Diploma/Degree & Experience
• High School Degree or G.E.D. is required.
• Bachelor's degree (B. A.) is preferred.
• 5+ years of claims experience, including ability to successfully negotiate settlements, verify coverage, appropriately set reserves, successfully complete investigations and understand rules associated with state regulations.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group! It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities. Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally. MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent. Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally. The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.

Specialties

All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.