Unclassified

Jobs for Humanity; Fort Meade (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

At Technical is seeking a Service Desk-ITSC professional to handle IT service requests on Unix/NT platforms. The role involves logging, routing and escalation of issues, and managing user accounts, requiring TS/SCI clearance and a solid Windows/Office background.

Candidates should have an associates degree and up to 5 years of experience. Familiarity with Remedy is a plus, and Unix knowledge is advantageous for this position located in Fort Meade, MD.

Qualifications

• Minimum 1 year of experience with Microsoft Office applications (Outlook, Word, Excel).
• Background in TS/SCI clearance is required.
• Associate degree required.
• Experience with Remedy ticketing system a plus.
• Unix experience is a plus.

Responsibilities

• Responds to internal and external IT service requests for IT service on Unix and NT servers.
• Notifies users of receipt of Web- or email-submitted requests.
• Logs and tracks inquiries using a service request management system and maintains history records.
• Categorizes, routes and escalates requests as needed.
• Performs account creation, modification and deletion responsibilities.

Skills

TS/SCI clearance

IT service request experience

Microsoft Office proficiency

Unix experience (bonus)

Education

Associates Degree

Tools

Remedy ticketing system

Unix (experience)

Job description

Jobs for Humanity is collaborating with Upwardly Global and with At Technical to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: At Technical

Job Description

Job Title: Service Desk-ITSC
Category: Information Technology (2854)
Description: Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion responsibilities.
Requirements: TS/SCI
Position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus
Location: Fort George G Meade, MD
Minimum Experience (yrs): 0-5
Required Education: Associates Degree

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