Unarmed Security & Guest Experience Associate

Crossroads-Trading-Co.; San Jose (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

Crossroads Trading is hiring a Security Floor Associate to maintain a safe, welcoming store environment while delivering exceptional customer service. The role blends security presence with hospitality, requiring calm, friendly interaction and strong judgment to de-escalate situations.

You will work with store teams to uphold brand standards and help guests feel valued. Ideal candidates bring experience in security or loss prevention, a team-oriented attitude, and a human-centered approach to

Qualifications

• Unarmed surveillance expertise
• Strong customer service mindset
• Ability to de-escalate conflicts with sound judgment

Responsibilities

• Provide a physical, friendly security presence at all times while offering genuine hospitality.
• Welcome, direct, and educate customers to ensure a positive experience.
• Anticipate and respond to disruptions, de-escalate with leadership support.
• Be a team-player and communicate effectively with staff to deliver excellent service.
• Assist on the floor with keeping the area tidy when needed.

Skills

Unarmed surveillance

Teamwork

Customer service

Problem solving

Calm demeanor

Professional conduct

Job description

Crossroads Trading is hiring a Security Floor Associate to maintain a safe, welcoming store environment while delivering exceptional customer service. The role blends security presence with hospitality, requiring calm, friendly interaction and strong judgment to de-escalate situations.

You will work with store teams to uphold brand standards and help guests feel valued. Ideal candidates bring experience in security or loss prevention, a team-oriented attitude, and a human-centered approach to