Unarmed Security & Customer Service Officer

Allied Universal; Wilmington (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Allied Universal is hiring a Security Officer Unarmed Patrol Customer Service in Wilmington, MA. You will provide exceptional customer service while patrolling facilities, monitoring access points, and reporting security concerns to maintain a safe environment.

The role requires strong communication with employees and visitors, adherence to site procedures, and the ability to respond to incidents with professionalism and calm problem solving.

Qualifications

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Loss prevention experience is preferred.
• Must be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Background check and drug screening will be conducted as required.

Responsibilities

• Provide customer service to employees, visitors, vendors and delivery personnel on site.
• Conduct regular unarmed patrols of office areas, common spaces, and perimeters.
• Monitor access points, verify credentials and document entry activity.
• Respond calmly to incidents and complete incident documentation.
• Maintain daily activity logs and communicate observations to leadership.

Skills

Customer service

Access control

Loss prevention

18+ years old

Education

High school diploma or equivalent

Job description

Allied Universal is hiring a Security Officer Unarmed Patrol Customer Service in Wilmington, MA. You will provide exceptional customer service while patrolling facilities, monitoring access points, and reporting security concerns to maintain a safe environment.

The role requires strong communication with employees and visitors, adherence to site procedures, and the ability to respond to incidents with professionalism and calm problem solving.