Unarmed Retail Security Patrol Officer – Customer Focus

Allied Universal; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits package

Perks Program

Job summary

Allied Universal in Austin, TX is seeking a Security Officer Patrol Response to serve and safeguard clients across Retail/Malls and other settings. This unarmed role requires patrolling, maintaining a visible presence, and delivering exceptional customer service and clear communication.

As part of Allied Universal’s team, you will join a dynamic, collaborative workplace that values integrity, safety, and a culture that puts people first, with shift-based scheduling and comprehensive benefits.

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to shoppers, store team members, and visitors by carrying out site-specific security-related procedures, policies, and emergency response activities when appropriate.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters according to site procedures.
• Conduct regular and random unarmed patrols throughout the retail location, including sales areas, entrances, parking areas, and perimeter locations.
• Monitor for unusual activity, potential policy violations, and facility concerns, helping to deter unauthorized activity and reporting observations to appropriate personnel.
• Maintain accurate activity, incident, and shift documentation in accordance with Allied Universal and site-specific requirements.

Skills

Customer service

Communication

Observation

Problem-solving

Education

High school diploma or equivalent

Job description

Allied Universal in Austin, TX is seeking a Security Officer Patrol Response to serve and safeguard clients across Retail/Malls and other settings. This unarmed role requires patrolling, maintaining a visible presence, and delivering exceptional customer service and clear communication.

As part of Allied Universal’s team, you will join a dynamic, collaborative workplace that values integrity, safety, and a culture that puts people first, with shift-based scheduling and comprehensive benefits.