Unarmed Protective Services Officer - Springfield Regional Medical Center

Mercy Health; Springfield (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a Protective Services Officer (Unarmed) at Springfield Regional Medical Center in Springfield, OH to support safety for patients, visitors and staff. The role responds to calls, participates in investigations, and ensures a secure environment across hospital grounds and facilities.

Responsibilities include patrolling, enforcing hospital policies, monitoring CCTV, and documenting incidents.

Qualifications

• High school diploma or GED required.
• Vocational/Technical Degree preferred.
• 1–2 years of security, law enforcement, or military experience preferred.
• Valid driver’s license required; BLS within 6 months of hire; RSFH licensure requirements (SLED) within 6 months and TASER training within 60 days.

Responsibilities

• Protect patients, visitors and employees by escorts and patrols.
• Deter criminal activity through routine patrols of hospital property.
• Enforce policies (parking, visitation, drug enforcement, tobacco policy).
• Monitor CCTV to identify escalating situations needing protective services.</br>Document all duties and incidents with logs and reports.
• Intervene in confrontations as appropriate.

Skills

MS Word

Defensive tools & restraints

Radio communications

Incident reporting

Surveillance systems

Access control software

Education

High school diploma or GED

Vocational/Technical degree

Valid driver’s license

BLS Basic Life Support

RSFH licensure requirements (SLED)

Tools

Body-worn cameras

Handcuffs

Tasers (training)

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Afternoons/Nights (United States of America)

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Protective Services Officer Unarmed – Springfield Regional Medical Center

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Required Licensing & Certifications

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)
• RSFH Specific - RSFH Specific: Must meet South Carolina Law Enforcement Division (SLED) licensure requirements (armed – Taser) within 6 months of hire and complete TASER Training certification within 60 days, in accordance with SLED guidelines and maintained thereafter.

Experience

• 1-2 years of security, law enforcement, or military experience (preferred)

Hard/Tech/Clinical Skills_:_

• __Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills

• Effective Communication, Active Listening, Empathy, Conflict Resolution

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

Security - Springfield

Mercy Health is an equal opportunity employer.

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a__ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantive Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].