Unarmed Protective Services Officer - Springfield Regional Medical Center

Mercy Home Health; Springfield (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a Protective Services Officer Unarmed at Springfield Regional Medical Center. The role focuses on internal and external safety, including patrols, escorts, and responding to emergencies to protect patients, staff, and visitors.

Responsibilities include enforcing hospital policies, monitoring CCTV, and coordinating with clinical teams and law enforcement. Must have a high school diploma or GED, valid driver's license, and receive required certifications within specified

Qualifications

• High school diploma or GED is required.
• Vocational/Technical Degree is preferred.
• Valid driver’s license is required.
• BLS Basic Life Support certification within 6 months of hire.
• RSFH/TBD licensing requirements within 6 months and TASER training within 60 days.

Responsibilities

• Protect patients, visitors and employees by escorts and patrolling.
• Deters criminal activity through routine patrols of all hospital property.
• Enforces policies including parking, visitation, drug enforcement, and tobacco policy.
• Monitors CCTV for safety incidents and protective services involvement.
• Intervenes in confrontations as appropriate and documents all duties.
• Complete daily activity logs and incident reports.

Skills

Microsoft Word

Defensive tools

Restraint equipment

Radio communication

Report writing

Incident documentation

Education

High school diploma or GED

Vocational/Technical Degree

Tools

Access control software

Surveillance systems

Body-worn cameras

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy Health

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Protective Services Officer Unarmed – Springfield Regional Medical Center

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Required Licensing & Certifications

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)
• RSFH Specific - RSFH Specific: Must meet South Carolina Law Enforcement Division (www.SLED.SC.gov) licensure requirements (armed – Taser) within 6 months of hire and complete TASER Training certification within 60 days, in accordance with SLED guidelines and maintained thereafter.

Experience

• 1-2 years of security, law enforcement, or military experience (preferred)

Skills & Abilities

Hard/Tech/Clinical Skills:

• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills:

• Effective Communication, Active Listening, Empathy, Conflict Resolution

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantive Action and Equal Opportunity Employers, please email [e-mail].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].