Protective Services Officer Unarmed - Security - St. Charles Hospital

Mercy Health; Oregon (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision

Paid time off

Tuition assistance and professional d"

Job summary

Mercy Health seeks a Protective Services Officer (Unarmed) at St. Charles Hospital to ensure safety for patients, visitors, and staff. The role emphasizes escorts, patrols, and rapid response to emergencies, with documentation of actions and incidents.

Responsibilities include enforcing policy, monitoring surveillance, and intervening in confrontations as needed. Required licensure includes a valid driver’s license and BLS; 1–2 years in security is preferred.

Qualifications

• High school diploma or GED required.
• BLS Basic Life Support – within 6 months of hire.
• 1–2 years in security, law enforcement, or military preferred.
• Non-Violent Crisis Intervention Training within 6 months of hire.

Responsibilities

• Escort patients, visitors, and staff; patrol grounds and address safety hazards.
• Deterrence of criminal activity through routine patrols of hospital property.
• Enforce hospital policies (parking, visitation, drugs, and tobacco).
• Monitor CCTV for escalating situations requiring intervention.
• Document all duties with daily logs and incident reports.

Skills

Patrol operations

Radio communication

Incident reporting

Surveillance systems

Access control software

Deterrence of crime

Education

High school diploma or GED

Vocational/Technical degree

Tools

Batons

Handcuffs

Body-worn cameras

Soft restraints

Surveillance systems

Access control software

Job description

Protective Services Officer Unarmed - St. Charles Hospital

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Required Licensing & Certifications

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Experience

• 1-2 years of security, law enforcement, or military experience (preferred)

Skills & Abilities

Hard/Tech/Clinical Skills:

• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills:

• Effective Communication, Active Listening, Empathy, Conflict Resolution

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]