UMS Business Systems Analyst - Power BI & SQL Expert

Charlotte, North Carolina

Charlotte (NC)

Hybrid

USD 87,000 - 97,000

Full time

2 days ago

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Benefits offered by this job

Comprehensive benefits

Job summary

The City of Charlotte, through the Innovation & Technology and Charlotte Water Department, seeks a Business Systems Analyst to support mission-critical enterprise applications on the UMS portfolio. You will translate business needs into technical requirements, collaborate with stakeholders, and contribute to data analytics and reporting initiatives.

Responsibilities include requirements gathering, testing, documentation, and supporting deployments across multiple facilities.

Qualifications

Three (3) plus years of progressive experience in business analysis, systems analysis, or IT support for mission-critical enterprise apps.
Experience supporting utility/government/public sector technologies is preferred.
Experience with CIS, Mobile Workforce Management, EAM, GIS, or related enterprise utility applications is a plus.

Responsibilities

Provide functional and technical support for mission-critical enterprise applications at multiple Charlotte Water facilities.
Lead requirements elicitation, process analysis, and documentation of business needs.
Develop UAT plans, test scripts, and defect tracking; validate business requirements.
Write functional specs, user stories, use cases, and acceptance criteria.
Create reports and dashboards using Power BI or SSRS; validate data across systems.
Coordinate system changes, upgrades, and production deployments.