UMH-Courier (U)-7

University of Miami; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Dental coverage

Job summary

The University of Miami is seeking a Patient Transporter to move patients and visitors safely and promptly, while delivering a positive experience. You will work closely with UHealth Tower staff to minimize delays and support accurate patient handoffs.

Responsibilities include verifying patient identity, transporting paperwork, assisting in the lobby, following safety protocols, and maintaining patient privacy and comfort. No prior experience required; BLS is preferred.

Qualifications

• High School Diploma or equivalent.
• BLS certification.
• No previous experience required.
• Strong communication and teamwork.

Responsibilities

• Transports patients and visitors between departments and to/from ancillary areas.
• Identifies patient for transport by asking name and date of birth and confirming against armband while maintaining privacy.
• Assists in main lobby and with transport between assignments.
• Maintains safety with proper body mechanics and PPE as required.
• Communicates with patients, visitors, and staff to ensure comfort and privacy.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma

Tools

Office Software

Job description

The Patient Transporter

The Patient Transporter is responsible for safely, timely, and accurately transporting patients while providing the utmost positive experience. Provides the pivotal first and most lasting impressions while setting the tone that the key concept of patient transportation is the human element. This position reports to the Office of Patient Experience and is held to the highest standards of being friendly, empathic, knowledgeable, well-spoken, bi-lingual, and continuously consumer-oriented. The Patient Transporter harmonizes the patient transportation experience while working seamlessly with UHealth Tower staff to reduce unnecessary delays to help drive patient satisfaction.

CORE JOB FUNCTIONS

• Transports patients and/or visitors from department/unit to department/unit and to and from ancillary areas to include admissions and discharge and remains attentive until their transportation arrives.
• Transfers bodies to the morgue following appropriate protocols.
• Meets productivity measures and benchmarks set by the hospital.
• Assists at main lobby greeting patients and/or assisting with transport between assignments.
• Identifies correct patient for transportation prior to movement by asking the patient for name and date of birth and comparing that against armband while maintaining patient confidentiality and patient privacy.
• Practices good body mechanics when transferring and/or lifting patients.
• Obtains and transports paperwork/chart with the patient.
• Observes proper procedures and techniques during patient transport: monitors oxygen and intravenous apparatus and reports any problems or change in patient's condition (difficulty breathing, complaints of discomfort, etc.) to nursing staff. Reports defective equipment to the appropriate manager for repair.
• Keeps hallways clear by storing equipment in the appropriate storage areas and exercises caution when moving stretchers, wheelchairs, and equipment to prevent damage to hospital property.
• Stays current with emergency management by participating in drills, in-service trainings, evacuation procedures, and internal/external disaster plans.
• Adheres to precautionary methods for patients on precautions and uses personal protective equipment as necessary and defined on precaution cards located outside of patient room.
• Exercises good hand-washing techniques and personal hygiene. Prepares, disinfects, and covers equipment appropriately.
• Communicates effectively with patients, visitors, and staff and considerate of patient age, gender, culture, and stated preferences, while always maintaining patient privacy and respect. (Knock, introduce, and ask for permission before entering any patient room; provide patient a sheet for privacy and a blanket for comfort, etc.)
• Responds promptly to requests, problems, and questions from physicians, staff, patients, and visitors. Notifies appropriate personnel upon arrival/departure of patient and/or miscellaneous items at unit/department while adhering to wearing a tracker.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education

High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing

BLS certification

Experience

No previous experience required

Knowledge, Skills and Abilities

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking