UMD Dining Operations Manager

University of Minnesota; Duluth (MN); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

Tuition benefit program

Paid holidays and generous time off

Professional development opportunities

Job summary

University of Minnesota Duluth Dining Services is seeking an experienced supervisor to lead daily dining operations, uphold quality standards, and coach team members to deliver exceptional guest experiences across campus.

The role requires at least four years of supervisory or management experience in food service, strong communication, and the ability to prioritize, plan, and think creatively to improve operations and service levels.

Qualifications

• BA/BS plus at least four years of experience or combination of related education and experience to equal at least 8 years.
• Experience in supervisory or management roles related to food service or guest experience.
• Proficient in food management software (ordering & inventory) and Google Suite.
• Proficient verbal and written communication and accurate record keeping.
• Ability to multitask while organizing, planning and prioritizing work.
• Creative and critical thinking abilities.
• Coach team members and engage with guests effectively.

Responsibilities

• Ensure a high-quality dining experience by upholding standards in food quality, sanitation, and service.
• Coordinate daily staffing for high-volume, complex operations.
• Oversee guest experience and coach/train staff.
• Observe and report guest trends to improve team performance.
• Oversee inventory levels and manage product orders.
• Train and mentor team to meet objectives and strengthen performance.
• Refine processes and operational efficiencies to elevate guest experience.
• Implement performance management practices and administer corrective actions.
• Demonstrate strong verbal and written communication with all levels.
• Promote a safe work environment and uphold safety protocols.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Coaching & guest engagement

Education

BA/BS in related field

Tools

Food management software

Google Suite

Job description

About the Job

Org Overview UMD Dining Services provides diverse and high-quality dining options across campus, including Superior Dining, our all-you-care-to-eat residential dining center, and a Food Court with five unique concepts-Subs & Wraps, Burgers, Pizza, Burritos, and Grab & Go. We also operate Northern Shores Coffee Shop, two dining kiosks, and a full-service restaurant, along with catering services for campus events. Dining Services focuses on providing diverse food options, sustainability eff orts, and quality service to the campus community.

This is a 10-month position. 40 hours a week, schedule based on business needs.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Job Duties:

• Ensure a high-quality dining experience for the campus community by upholding standards in food quality, sanitation, and service. (10%)
• Coordinate daily staffing for high-volume, complex operational processes. (10%)
• Oversee guest experience and uphold standards through coaching and training. (10%)
• Observe and report guest trends to improve team performance. (10%)
• Oversee inventory levels and manage product orders with accuracy and timeliness. (10%)
• Train and mentor team to meet objectives, fostering skill development to strengthen both individual performance and team cohesion. (10%)
• Innovate and refine processes, and operational efficiencies to elevate guest experience. (10%)
• Implement performance management practices and administer corrective actions as needed to maintain accountability and support team excellence. (10%)
• Demonstrate proficiency in verbal and written communication to effectively engage with team and management at all levels. (10%)
• Prioritize and actively promote a safe work environment by upholding both physical and mental well-being standards, ensuring compliance with safety protocols, and fostering a culture of support and awareness among team members. (10%)

These examples do not include all possible responsibilities in this work and do not limit the assignment of related responsibilities in any position of this class or assignment of responsibilities performed by a lower classification. Dining Services retains the right to change or assign other duties to this position to assist in all areas of Dining Operations based on business needs. This position is categorized as an essential employee role. In situations of reduced or closed operations this position is still required to report to work at the employer's discretion. Examples of reduced operations include inclement weather and power outages.

Qualifications

Required Qualifications

• BA/BS plus at least four years of experience or combination of related education and experience to equal at least 8 years

Preferred Qualifications

• 3 years in supervisory or management role related to food service or guest experience
• Proficient in food management software (i.e. ordering and inventory management)
• Proficient in Google Suite (e.g. docs, sheets) Preferred Skills * Proficient in verbal communication, written communication and accurate record keeping
• Proficient at multitasking while organizing, planning and prioritizing work
• Ability to think creatively and critically
• Comfortable and proficient coaching team members and engaging with guests

Pay and Benefits

Pay Range: $29.72 - $32.50; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.