Library Services Desk Supervisor

University of Minnesota; Duluth (MN); On-site; USD 2,633,000 - 3,750,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Tuition Benefit Program

Job summary

The Kathryn A. Martin Library at the University of Minnesota offers a full-time, 10-month Civil-Service position for a Desk Supervisor.

Responsibilities include supervising 5-10 student workers, delivering top-notch service at the desk, and coordinating with campus partners to keep the library a welcoming hub for learning and collaboration.

Qualifications

• High school graduation with one year full time equivalent library, clerical or related work experience.
• Experience working in a library
• Demonstrated ability to communicate with diverse groups of people
• Experience providing high-quality service to users in a collaborative team environment
• Experience training others
• Experience formatting documents in Adobe Acrobat and Google Workspace with a focus on quality assurance and accuracy.

Responsibilities

• Providing direct service to library users, creating a welcoming and accessible environment in the library, and supervising student workers at the desk and on projects.
• Hiring, training, assigning work, and evaluating student workers (5-10 students).
• Ensuring high quality service at the main service point in the library, assisting users with questions, loans, and group study room check outs, and collaborating with building and campus partners.

Skills

Communication

Diversity & Inclusion

Training others

Teamwork

Customer service

Education

High school diploma

Tools

Adobe Acrobat

Google Workspace

Job description

Location: Duluth

Full/Part Time: Full-Time

Regular/Temporary: Regular

About the Job

Kathryn A. Martin Library Services Desk Supervisors are responsible for:

• Providing direct service to library users, creating a welcoming and accessible environment in the library, and supervising student workers at the desk and on projects.
• Hiring, training, assigning work, and evaluating student workers.This position directly supervises 5-10 students.
• Ensuring high quality service at the main service point in the library, assisting library users with questions, loans, and group study room check outs, assigning and overseeing the work of student workers, responding to safety and building issues, and collaborating with building and campus partners to ensure the library services desk serves as a welcoming hub for library and campus activities.
• Performing resource sharing tasks, digitization and remediation support, and cooperatively working on stack and collection maintenance projects with the Access & Collection Services Team. Access & Collection Services Team is responsible for acquisitions, library facilities oversight and security, cataloging, circulation, course reserves, managing print and electronic materials, resource sharing, and stacks maintenance.

The person in this position will spend the majority of their working time as the designated library services desk supervisor. This 10 month position is scheduled to work full time (40 hours/week) during the academic year (late August - early May) and will be responsible for weekend shifts and some evening shifts. A typical schedule may look like
Saturdays-Wednesdays on, Thursdays & Fridays off. Work schedules are dependent on Library open hours and are subject to change from semester to semester.

The person in this position may be assigned minor, non-recurring duties or tasks that change frequently and don't consume more than 10% of a regular 40-hour work week. These tasks will be related to the general framework of the employee's duties.

Active work schedule runs from August through May annually, with a scheduled unpaid short work break in June and July.

Qualifications

Required Qualifications

High school graduation with one year full time equivalent library, clerical or related work experience.

Preferred Qualifications

• Experience working in a library
• Demonstrated ability to communicate with diverse groups of people
• Experience providing high-quality service to users/customers in a collaborative team environment
• Experience training others
• Experience formatting documents in Adobe Acrobat and Google Workspace with a focus on quality assurance and accuracy.
• Demonstrated commitment to equity, diversity, inclusion, and accessibility.

Physical and Environmental Conditions

Ability to meet the physical demands of the job; accommodations may be made:

• Sitting, standing, walking, climbing, stooping, bending/twisting and reaching
• Lifting and carrying: 30 pounds or less
• Pushing and pulling: objects weighing 60-80 pounds on wheels
• Ability to spend time looking at screens and operating brightly lit scanners

Pay and Benefits

Pay Range: $23.17 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.