UM Administration Coordinator

UnitedHealth Group; United States; Remote; USD 39,000 - 49,000; Full time

Job summary

Humana is seeking an UM Administration Coordinator 1 to support utilization management with basic administrative tasks. This remote role works under supervision to help ensure members receive appropriate care.

Responsibilities include supporting UM policies, maintaining records, and collaborating with internal teams. A High School diploma and strong communication skills are required; healthcare exposure is preferred.

Qualifications

• Administrative or technical support experience.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Strong typing and computer navigation skills.
• Ability to manage multiple priorities across multiple applications.
• Passion for improving consumer experiences.

Responsibilities

• Support utilization management policies, procedures, and operations.
• Assist activities that promote appropriate member care and services.
• Complete administrative tasks following established guidelines.
• Maintain accurate records and documentation.
• Meet quality, productivity, and timeliness expectations.
• Prioritize and complete assigned work within designated timeframes.
• Adhere to departmental policies, compliance requirements, and performance standards.
• Escalate issues outside guidelines and collaborate with internal teams.
• Work under close supervision within defined processes.

Skills

Administrative support

Verbal & written communication

Attention to detail

Typing & computer navigation

Multitasking

Customer-focused

Education

High School diploma

Tools

Electronic Medical Records

Medical terminology/ICD-10

Job description

Become a part of our caring community

The UM Administration Coordinator 1 contributes to administration of utilization management. The UM Administration Coordinator 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

UM Administration Coordinator provides non-clinical administrative support for utilization management activities that help ensure members receive appropriate care and services. This role follows established processes, policies, and quality standards while supporting efficient and accurate operational workflows.

Key Responsibilities

• Support utilization management policies, procedures, and operations.
• Assist with activities that promote appropriate member care and services.
• Complete administrative tasks following established guidelines and procedures.
• Maintain accurate records and documentation.
• Meet quality, productivity, and timeliness expectations.
• Prioritize and complete assigned work within designated timeframes.
• Adhere to departmental policies, compliance requirements, and performance standards.
• Escalate issues that fall outside established guidelines.
• Collaborate with internal teams to support operational goals.
• Perform work under close supervision and within defined processes.

Use your skills to make an impact

Required Qualifications:

• Administrative or technical support experience
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Previous contact center or related customer service experience with telephone experience desired
• Healthcare experience
• High School diploma
• Proficient utilizing electronic medical record and documentation programs
• Proficient and/or experience with medical terminology and/or ICD-10 codes
• Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
• Previous employment with work at home background

Additional Information:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirements:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.